Ricardo Serna Email & Phone Number

Phoenix, Arizona, US

-Develop curriculum, processes, and infrastructure-related systems, driving strategic improvements to enhance operational efficiencies and ensure successful departmental operations. -Collaborate with communities to establish culture of collaboration, cultivate external relationships, and coordinate all relevant internal work, thereby increasing morale and.

Phoenix, AZ, US

Constituency services specialist for District 4 the office of Councilwoman Laura Pastor.

US

-Create and oversee paid fellowship programs, resolving recurring complaints, promoting loyalty, and optimizing operations.− Mentor, coach, and train fellows to influence their professional development and organizational capabilities while developing positive and productive relationships.− Manage ASU Arizona Students Association Club while ensuring high.

Washington, DC, US

- Improved business outcomes by developing and maintaining positive relationships with Arizona community programming leaders,organizations, and elected political officials.− Promoted voter registration drives, town hall events, Days of Action, and other events in Arizona by creating a fair, non-partisan environment to safeguard young voters’ freedom of.

- Provided supervision and guidance to paid canvassers by engaging in product training and demonstrations, consumer awareness, branding, and acquisition initiatives.− Recruited, interviewed, and hired employees and implemented mentorship programs to promote positive employee feedback and engagement.− Create sales presentations to communicate the quality of.

Chicago, IL, US

- Recruited and coached a team of more than a dozen individuals working together via phone bank to reach out to low-turnout communities.− Developed and managed letter-writing campaigns for low-turnout voters, and reviewed marketing materials, digital advertising, and documents for brand accuracy and trends.− Provided day-to-day training and group learning.

- Developed organizational strategies and digital advertising, managed implementation, established appropriate metrics, and maintained accountability systems for staff and volunteers.− Managed recruitment, orientation, and training of over 100 employees and mentored them on community programming, digital advertising, CRM software systems, databases.

- Identified and developed relationships with local constituency groups, surrogates, and state allies, networked with donors, and raised funds to support campaigns.− Created and implemented a volunteer-led program aimed at increasing voter turnout in Clark County.− Participated in community meetings to collaborate with dozens of democracy volunteers.