Professional Experience:Türk Philips: Manager of Customer Services (2006-2015)Responible for :-Management of call center department-Leading the personnel for successful customer relations-Conducting, and analysing the results of surveys for customer satisfaction-Resolving customer complaints -Conducting trainings about technical skills and product knowledge for the call center departmentTurk Philips: Administrator of Net Promoter Score Survey System… Show more Professional Experience:Türk Philips: Manager of Customer Services (2006-2015)Responible for :-Management of call center department-Leading the personnel for successful customer relations-Conducting, and analysing the results of surveys for customer satisfaction-Resolving customer complaints -Conducting trainings about technical skills and product knowledge for the call center departmentTurk Philips: Administrator of Net Promoter Score Survey System (2008-2015)-Conducting NPS Survey to the customers that have used phone, email, chat and social media as a channel of communication to communicate with customer relations department-Analysing the results of NPS Survey for improving the customer services by taking negative customer experience into account, and using these results for creating an administrative organisation to increase customer loyalty.Turk Philips : Social Media Analyst (2013-2015)-Conducting search for the information and news about the brand at social media (Facebook, Twitter, Linkedin, Instagram,etc.),microblogs, news sites,forums and format the dataset as reports filtered by criterias like positive-negative feedbacks, demographic information and popularity by view rate.-Monitoring and feeding information to the support section at the web site of the company for more proactive operations such as responding to the customers in a short time period who has negative opinion about the products or services. Show less