Miguel Serrano Email & Phone Number

San Diego, Ca, Us

Poway, Ca, Us

- Designed & developed Processing, Exploitation, and Dissemination (PED) software for Remotely Piloted Aircraft (RPA) sensor data within the System for Tactical Archival Retrieval and Exploitation (STARE) - using C# within the .Net Framework- Identified and resolved various critical bugs within the application, leading to optimized performance, functionality, and memory usage. These resolutions have saved users hours in troubleshooting in time-sensitive & mission critical scenarios- Designed and conducted software training sessions, equipping Field Service Representatives with the skills needed for successful customer deployment.- Developed a service that converts DDS messages into Redis messages & delivers them to the appropriate payloads & receivers, reducing endpoint message reception time by 25%.- Engaged in on-site system installation & troubleshooting, effectively resolving customer software-related issues. Additionally, performed software installation and updates on customer machines to ensure the delivery of the latest features & optimizations- Authored & disseminated technical documentation for internal reference, along with user-friendly user guides for customer use- Maintaining an active security clearance

Poway, Ca, Us

- Built a transcoder to convert live NATO standard STANAG 4609 streams to compatible video formats- Implemented the use of ‘ffmpeg’ terminal command to do live file conversions- Utilized Bash & C# to properly test and program the transcoder- Split KLV encoded metadata & video frames for dissemination

La Jolla, Ca, Us

- Developed a positive environment for over 60 residents per year and resolve arising conflicts - Budgeted & allocated over $2,000 annually for over 15 hall and school-wide events- Communicated and collaborated with over 30 on and off-campus partners

Seattle, Wa, Us

Participated in Propel Program, designed to bring in underrepresented identitiesWorked on Featured Merchant Algorithm/OffersXperience TeamUpgraded an internal diagnostic tool designed to debug and troubleshoot ticketsParsed through data, returning the justification for a product's rankingImproved the readability of the tool itselfSaved an average of 5 hrs per team member per week with these upgrades