Anne Serrano Email & Phone Number

San Carlos, Ca, Us

San Francisco Bay Area

Producer and co-creator of Hey Kitty webcomic; colorist for the first year of the comic

Work with clients to develop budgetary action plans, identify and remedy roadblocks, and create lasting habits that will help them achieve their dreams.

San Carlos, California

Sacramento, California Area

Alameda, Ca

• Receive orders from customers by phone, make collection calls, communicate with vendors to ensure accuracy and promptness of orders• Process credit card purchases, checks, and bank deposits

• Provided customer service to internal and external customers• Maintained aesthetic appeal of store in accordance with Follett visual merchandising guidelinesAcknowledged as a star performer for customer service including four times for accountability, four times for innovation, and twelve times for teamwork.*Sales Associate, Golden Gate University Bookstore, San Francisco, CA 4/2012 to 12/2012• Shipped textbooks and addressed customer concerns regarding orders• Filed daily sales reports*Sales Associate, Mills College Bookstore, Oakland, CA 12/2010 to 4/2012 • Designed and implemented a system for discarding expired merchandise and for tracking sales• Learned key phrases in four languages to support a language immersion summer program• Responsible for food inventory and some merchandise receiving• Daily oversight including: opened and closed store, prepared daily deposits, filed invoices and daily sales reports, assisted in training and supervision of seasonal workers, managed break schedules, placed supply orders for Rush (beginning of semester), assisted in off-site events

• Provided administrative and office support• Interfaced with students to provide clear and accurate information• Increased accuracy of award letter by automating date import

Tutored individual students and groups of students in Economics 081: Introduction to Statistics including instruction in the use of Excel XP and 2007Coordinated peer tutoring hours to avoid conflicts with the office hours of the professor and teaching assistantsOffered additional tutoring by appointment

Master Of Science - Ms, Financial Planning And Services

Activities and Societies: Sigma Beta Delta 2021 PRiME competition 2nd place winner: https://www.callutheran.edu/management/prime/competitio.

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Omicron Delta Epsilon InsaniTea, Study and Tea ClubB.A. Economics, B.A. Ethnic Studies, Philosophy minor •.

Bachelor Of Arts (B.A.), Ethnic Studies

Education record

Activities and Societies: A Cappella Choir, Women's Chorale, Speech and Debate Team, Student representative on the Blue Ribbon Committee.