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Beatriz Irene Serrano Hernandez Email & Phone Number

Staff Trainer en Pronto BPO at Infotree Global Solutions
Location: Zona Quince, Guatemala, Guatemala 4 work roles 1 school
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Current company
Role
Staff Trainer en Pronto BPO
Location
Zona Quince, Guatemala, Guatemala
Company size

Who is Beatriz Irene Serrano Hernandez? Overview

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Quick answer

Beatriz Irene Serrano Hernandez is listed as Staff Trainer en Pronto BPO at Infotree Global Solutions, a company with 340 employees, based in Zona Quince, Guatemala, Guatemala. AeroLeads shows a matched LinkedIn profile for Beatriz Irene Serrano Hernandez.

Beatriz Irene Serrano Hernandez previously worked as Product Provisioning Specialist at Infotree Global Solutions and Staff Trainer at Pronto Bpo. Beatriz Irene Serrano Hernandez holds Relaciones Internacionales Y Asuntos Exteriores from Universidad Rafael Landívar.

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Email format at Infotree Global Solutions

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Infotree Global Solutions

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Profile bio

About Beatriz Irene Serrano Hernandez

Thought the years, most of my experience is based on technical support, customer service and collections, It feels great to always find best practices to troubleshoot as sometimes it can lead to be more analytical and problem solver. I am a motivated person, willing to learn and help others, honest and rightfull about everything, focus on targets and beyond.

Current workplace

Beatriz Irene Serrano Hernandez's current company

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Infotree Global Solutions
Infotree Global Solutions
Staff Trainer en Pronto BPO
plymouth, michigan, united states
Employees
340
AeroLeads page
4 roles

Beatriz Irene Serrano Hernandez work experience

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Product Provisioning Specialist

Current

Guatemala, Guatemala

The Product Provisioning specialist serves as a contact to Sales and Client Services teams regarding provisioning and supporting customer implementations for Citrix Online Products; works with Sales and Client Services teams to make necessary adjustments in implementation processes and Sales Force best practices with the goal to improve and streamline.

Feb 2021 - Present

Staff Trainer

Guatemala, Guatemala

As part of the learning and development team, I was responsible to deliver all knowledge of the app that we work with, develop skill to troubleshoot and support. Impacting on areas of opportunity to those whom needed to improve and providing tools and additional knowledge to reach individual potential.

Feb 2018 - Aug 2020

Technical Support Analyst

Guatemala, Guatemala

Technical support for Google customers and selling software licenses to increase capability and data. Providing support with Email migrations from Microsoft Exchange, DNS management, SMTP, POP, SPF and DKIM management. Transitions and software solutions architecture by working with cases on Salesforce.

Jul 2015 - Oct 2017

Senior Collections Specialist

Guatemala, Guatemala

As a senior portfolio analyst order to cash credit collections I was able to coordinate with the collection of past due invoices through direct contact with the customer and working with the analysis and reports on SAP. Providing great customer service, cooperation with international offices.

Feb 2010 - 2015
Team & coworkers

Colleagues at Infotree Global Solutions

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1 education record

Beatriz Irene Serrano Hernandez education

FAQ

Frequently asked questions about Beatriz Irene Serrano Hernandez

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What company does Beatriz Irene Serrano Hernandez work for?

Beatriz Irene Serrano Hernandez works for Infotree Global Solutions.

What is Beatriz Irene Serrano Hernandez's role at Infotree Global Solutions?

Beatriz Irene Serrano Hernandez is listed as Staff Trainer en Pronto BPO at Infotree Global Solutions.

Where is Beatriz Irene Serrano Hernandez based?

Beatriz Irene Serrano Hernandez is based in Zona Quince, Guatemala, Guatemala while working with Infotree Global Solutions.

What companies has Beatriz Irene Serrano Hernandez worked for?

Beatriz Irene Serrano Hernandez has worked for Infotree Global Solutions, Pronto Bpo, Telus International, and Capgemini.

Who are Beatriz Irene Serrano Hernandez's colleagues at Infotree Global Solutions?

Beatriz Irene Serrano Hernandez's colleagues at Infotree Global Solutions include Maria Hidalgo Dávila, Kartik Singh, Rahul Verma, María José Méndez Madrigal, and Yaneisha Hamilton.

How can I contact Beatriz Irene Serrano Hernandez?

You can use AeroLeads to view verified contact signals for Beatriz Irene Serrano Hernandez at Infotree Global Solutions, including work email, phone, and LinkedIn data when available.

What schools did Beatriz Irene Serrano Hernandez attend?

Beatriz Irene Serrano Hernandez holds Relaciones Internacionales Y Asuntos Exteriores from Universidad Rafael Landívar.

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