• Lead Project Manager for 3 separate ERP implementations encompassing acquisition business units. • Gather and analyze project requirements through interactions, meetings and periodic walkthroughs with potential application users• Outline work plans, determine resources, write timelines and generate initial budgets as part of project scope determination for ERP Implementation projects.• Adjust project plans to account for dynamic targets, staffing changes and operational… Show more • Lead Project Manager for 3 separate ERP implementations encompassing acquisition business units. • Gather and analyze project requirements through interactions, meetings and periodic walkthroughs with potential application users• Outline work plans, determine resources, write timelines and generate initial budgets as part of project scope determination for ERP Implementation projects.• Adjust project plans to account for dynamic targets, staffing changes and operational specifications.• Collaborate with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing, and planning sessions.• Maintain schedules to meet key milestones at every project phase.• Communicate project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.• Develop project plans and manage project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance. Show less

• Lead IT Project Manager on $11B acquisition, responsible for successfully managing all Day 1 IT project timelines and milestones.• Performed risk assessments to determine constraints and mitigation strategies.• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.• Managed project elements from initial planning to project roll-outs.• Developed and implemented IT Work-stream structure on M&A Central website• Trained IT Sub… Show more • Lead IT Project Manager on $11B acquisition, responsible for successfully managing all Day 1 IT project timelines and milestones.• Performed risk assessments to determine constraints and mitigation strategies.• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.• Managed project elements from initial planning to project roll-outs.• Developed and implemented IT Work-stream structure on M&A Central website• Trained IT Sub team leads on M&A software use and functionality• Facilitated cross-company meetings between IT groups in accordance with process provided by legal teams Show less

• Assisted customers with troubleshooting issues encountered while using Apple iPhone/iPad hardware or iOS software, providing actionable tips to resolve problems.• Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.• Patched software and installed new versions to eliminate security vulnerabilities.

• Supported IT operations for all corporate entities, including corporate headquarters and world-wide locations.• Monitored workstation environment performance and provided statistical reports for real-time and historical measurements.• Trained junior IT team members regarding workstation troubleshooting.

• Responsible for enterprise-wide end user support and Infrastructure refresh cycles.• Streamlined repair processes and updated procedures for support consistency.• Created documentation that empowered users to extend skills, leverage system features and find resolutions to questions without intervention from support team.