Paolo Serrano

Paolo Serrano Email and Phone Number

Growth-Driven Executive I Marketing & Sales @ Starfield Advisory PH
Metro Manila, Philippines
Paolo Serrano's Location
National Capital Region, Philippines, Philippines
Paolo Serrano's Contact Details

Paolo Serrano work email

Paolo Serrano personal email

About Paolo Serrano

An award-winning business leader with over 25 years of experience driving growth and innovation across Consumer Goods, Telecom, and Restaurant industries. Proven ability to lead and transform organizations, consistently exceeding targets and achieving remarkable success.Key Highlights:Strategic Leadership: Spearheaded the growth and expansion of Kuya J Restaurant, Max's Restaurant, Mondelez Philippines, Nestle Philippines, and Globe Telecom, consistently exceeding revenue and profit goals.Brand Expertise: Established and revitalized brands, driving brand awareness, market share, and customer loyalty through innovative marketing campaigns and strategic partnerships.Team Leadership: Fostered a culture of high performance and collaboration, empowering teams to achieve exceptional results and earning recognition as Investor In People Awardee in 2018.Industry Recognition: Received numerous accolades, including 2022 Robinsons Supermarket Bronze Apple Awardee, Best Advertiser of the Year in 2019 APAC Tambuli Awards, 2019 YouTube Philippines Ad of the Year award, and Investor in People Awardee.

Paolo Serrano's Current Company Details
Starfield Advisory PH

Starfield Advisory Ph

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Growth-Driven Executive I Marketing & Sales
Metro Manila, Philippines
Employees:
2
Paolo Serrano Work Experience Details
  • Starfield Advisory Ph
    Starfield Advisory Ph
    Metro Manila, Philippines
  • Elev8 Foods
    Business Development Partner
    Elev8 Foods Apr 2024 - Present
  • Kuya J Restaurant
    Chief Operating Officer
    Kuya J Restaurant Dec 2022 - Mar 2024
    I leveraged my expertise in restaurant operations and P&L management to lead significant growth at Kuya J Restaurant, the flagship brand of Kuya J Food Group. During my tenure, I spearheaded impactful initiatives that resulted in:• 10% Revenue Growth: Achieved through successful launch of 8 new menu items, menu optimization and targeted marketing campaigns.• 82% Improvement in Quality Audit Standards: Implemented operational improvements focused on food quality and service standards, leading to a significant increase in passing stores.• 8x Return on Ad Spend (ROAS) and 2.67% Conversion Rate: driving customer engagement and increased spending, recognized by Grab for innovative campaigns and operational improvements.
  • Arla Foods
    Head Of Sales
    Arla Foods Jul 2020 - Dec 2022
    Viby, Dk
    As Head of Sales (Chilled Category) at Arla Foods Philippines, I transformed the sales strategy to focus on direct sales to key retail chains, driving a 27% increase in topline, exceeding P420 million in revenue, and a 22% growth in margins.• Spearheaded the launch of a dedicated direct sales team, securing major partnerships with 13 retailers, resulting in 10% market share gain for Arla chilled products.• Led the eCommerce launch through a strategic partnership with Lazada Fresh, achieving P2.0 million revenue share within the first year, with a 2% conversion rate.• Optimized trade investments by allocating budget to high-growth online platforms like GoMart and Landers, leading to an improved digital shelf visibility.• Developed impactful seasonal promotions and Arla-led campaigns, driving 63% Brand Awareness and 10% increase in market share for chilled cheese category.My leadership and innovative approach were instrumental in Arla's success, earning the Bronze Apple Award from Robinsons Retail Holdings within two years of operation.
  • Max'S Group Inc.
    Max’S Chief Operating Officer
    Max'S Group Inc. Feb 2019 - May 2020
    Makati City, Metro Manila, Ph
    As C-Level Executive at Max's Restaurant, the largest brand of Max's Group Inc., I spearheaded a strategic transformation that delivered double-digit sales and profitability growth. This data-driven approach focused on:• Enhanced Consumer Insights: Leveraged market research and customer feedback to refine product offerings and marketing strategies, resulting in a 1,300-bps increase in brand patronage and a 41% Brand Equity Index boost.• Elevated Product Quality: Implemented rigorous quality assurance measures, leading to a 4,300-bps increase in customer attention to product quality and recognition as The Choice Awards' 2019 Best Crispy Pata (Deep-Fried Pork Leg).• Exceptional Customer Service: Prioritized staff training and customer engagement initiatives, leading to multiple Philippine Franchise Association awards, including Franchise of the Year.Further expanding reach and convenience:• Digital Expansion: Established strategic partnerships with Grab and Food Panda, driving a 24% increase in delivery revenue.• Online Booking Efficiency: Developed a digital microsite and partnered with Lazada, achieving an 11% growth in functions and events business.Recognized for Excellence:• Best Advertiser of the Year: Asia-Pacific Tambuli Awards 2019• YouTube Philippines 2019 Ad of the YearSustainable Initiatives:• Solar Roof Installation: Pilot program in flagship stores for energy efficiency.• Local Farmer Partnerships: Exploring sustainable packaging and sourcing options
  • Max'S Group Inc.
    National Business Unit Head
    Max'S Group Inc. Dec 2017 - Jan 2019
    Makati City, Metro Manila, Ph
  • Arla Foods
    Senior Regional Marketing Manager (Southeast Asia)
    Arla Foods Jul 2016 - Jun 2017
    Viby, Dk
    Moved to the regional office in Kuala Lumpur, Malaysia as Regional Marketing Director. Prepared the cheese and butter category strategy for each key market.• Lurpak butter became the market leader in Hong Kong and #2 player in Singapore.
  • Arla Foods
    Head Of Marketing (Philippines)
    Arla Foods Jan 2015 - Jun 2016
    Viby, Dk
    Started with the Philippines and developed its social communication marketing strategy and worked with the Philippine distributor and supermarket chains.• The business grew from Php 7 million in 2015 to almost Php 1 billion in annual sales by end-2016.• The integrated marketing campaign won a Silver International Stevies Award.• Arla Foods Philippines became the market leader in natural cheese and the top 3 player in ambient cheese category.
  • Globe Telecom
    Business Development Director
    Globe Telecom May 2013 - Jan 2015
    Ph
    As Business Development Director for Globe's International Business Group, I spearheaded the development and launch of two ground-breaking initiatives that significantly improved communication and connectivity for overseas Filipinos.• Globe Seafarer Sim: I led a cross-functional team across Technical, Production, Marketing & Sales to establish a strategic partnership with a UK telecom, resulting in the launch of the Globe Seafarer Sim. This innovative product enabled Filipinos abroad to enjoy affordable international calls with just one SIM card, regardless of location. This project's success was recognized with a Bronze Stevie Award Asia Pacific in the New Customer Service Category.• Line-Globe Voice Call Partnership: Recognizing the growing popularity of digital messaging among overseas Filipinos, I identified and secured a partnership with Line, a popular messaging app. This strategic alliance enabled Filipinos in Japan and Korea to make voice calls to their families in the Philippines, even with limited data availability, significantly improving their communication experience and quality of life.My passion for understanding customer needs and driving impactful solutions has consistently delivered results. I thrive in cross-functional environments and possess excellent leadership skills, as evidenced by my success in building and motivating teams to achieve ambitious goals.
  • Mondelēz International
    Marketing Manager - Enterprise Business Unit
    Mondelēz International Apr 2011 - May 2013
    Greater Chicago Area, Il, Us
    Assigned to the Enterprise Business Unit as Marketing Manager and handled Salad Aids, Coffee, Imported Cheese and Baking Powder.• Refreshed the strategy to reverse the decline and become pillar brands for Philippines. Business grew double digit year-on-year by fixing the marketing mix and became the first within the company to go into e-commerce.
  • Mondelēz International
    Senior Brand Manager
    Mondelēz International Nov 2009 - Apr 2011
    Greater Chicago Area, Il, Us
    As Senior Brand Manager of Cheez Whiz I launched a new product that addresses the brand’s affordability.• Gained double digit incremental growth and the team won a Kraft Leadership Award by acting like owners and driving category leadership.• Launched Cheeze Whiz in stand-up pouch packaging format.• Launched the company’s first inter-school national grade school competition for nutrition education called “Palamantasan.” The result was an increase in the brand’s imagery being a Nutritious product and Great for Kids. The campaign also received the Philippine Quill 2010 Merit Awardee for Digital Communication, Bronze Award in PANATA Awards (Philippine Association of National Advertisers- Truth in Advertising) for Brand Category – Special Events, Bronze Award – Best Family Oriented Brand and Silver Award – Best Established Brand in Tambuli Awards in 2011.
  • Mondelēz International
    Sales And Marketing Manager - Away From Home
    Mondelēz International Oct 2008 - Oct 2009
    Greater Chicago Area, Il, Us
    Started with Kraft Foods Philippines as the Sales and Marketing Manager for Foodservice business unit wherein I changed the strategy and focus on branded-solutions.• With the new strategy, customer and product category profitability increased by +14pp.• The team received a Kraft Leadership Award in recognition for the new business model.
  • Nestlé
    Distributor Business Manager
    Nestlé Mar 2008 - Oct 2008
    Vevey, Ch
    I was moved back to sales and handled one of the biggest distributors for Nestle.• With a revised strategy we were able to increase head count and gave them company cars to increase coverage. Sales growth was within expectation and was able to cover the incremental costs.
  • Nestlé
    Channel Business Development Manager
    Nestlé Apr 2007 - Feb 2008
    Vevey, Ch
    Moved to Channel Business Development as the first trade marketing team inside the foodservice business unit.• Through data analytics, prepared a model showing which channels to concentrate based on size of business, sales potential and profitability which became the road map for the Foodservice growth strategy.
  • Nestlé
    Consumer Marketing Manager
    Nestlé Feb 2003 - Apr 2007
    Vevey, Ch
    Moved to marketing handling Coffee-mate, Carnation and Nestle Cream.• In coordination with sales we launched a drive to convert coffee stalls in using Coffeemate. In 3 years, the team was able to penetrate more than 95% of the market and converted owners to use the brand.
  • Nestlé
    Key Accounts Specialist
    Nestlé Oct 2001 - Jan 2003
    Vevey, Ch
    Assigned to the Beverage and Vending Group to handle the ambulant selling of NESCAFE, NESTEA and other beverages.Key Achievements:- Develop the business in wet market and street channels by providing livelihood projects for entrepreneurs through the Nescafe Ice mobile carts. Attained double digit turnover growth from 2001-2003.- Standardized the designs of Nestle Branded Booths and Nescafe Corners for more efficiency in installation amongst the different channels.
  • Nestlé
    Foodservices Representative
    Nestlé Jan 1999 - Sep 2001
    Vevey, Ch
    Distributor Manager in two provincial areas (1st assignment – Tarlac, Nueva Ecija, Pangasinan; 2nd assignment – Bulacan, Pampanga, Zambales, Bataan). Key Achievements:- Attained 10-15% turnover growth
  • Philippines Favorite Chicken, Inc.
    Brand Officer
    Philippines Favorite Chicken, Inc. Jan 1997 - Dec 1998
    Develop National Marketing Promotions for Texas Chicken, international franchisee of Churchs Chicken. Plan and carry out Market Intelligence, Research and analysis. Plan and execute Local Store Marketing Activities with the restaurant’s marketing staff.Key Achievements::- Launched a successful National Marketing Combo-Meal Promotion called “Sulitipid,” which became a regular offering of the restaurant chain- Launched Bottomless Nestea nationwide. Posted increase in cup size and total cups sold
  • Philippines Favorite Chicken, Inc.
    Training Officer
    Philippines Favorite Chicken, Inc. Jan 1996 - Dec 1997
    Oversee Training and Development of Restaurant Managers and Service Crew nationwide. Develop, implement and revise, if necessary Training Manuals.Key Achievements:- Implemented uniform training programs nationwide for the restaurant chain.- Launched training programs for Restaurant Managers and Service Crew- Conceptualized and implemented training manuals and examinations for store operations, restaurant management and local store marketing.

Paolo Serrano Skills

Brand Management Marketing Strategy Market Planning Market Research Management Product Marketing Strategy Sales Operations Trade Marketing Marketing Fmcg Marketing Management Business Development Training Cross Functional Team Leadership Advertising Sales Project Planning Integrated Marketing Business Strategy New Business Development Shopper Marketing Product Development Fast Moving Consumer Goods Key Account Management Leadership Entrepreneurship Market Analysis Business Planning Channel Pricing Retail Strategic Planning Budgets Budgeting Account Management Categorization Income Statement Customer Insight Competitive Analysis Marketing Research Marketing Communications Project Management Go To Market Strategy

Paolo Serrano Education Details

  • De La Salle University
    De La Salle University
    Marketing Management
  • Colegio San Agustin-Makati
    Colegio San Agustin-Makati
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Paolo Serrano

What company does Paolo Serrano work for?

Paolo Serrano works for Starfield Advisory Ph

What is Paolo Serrano's role at the current company?

Paolo Serrano's current role is Growth-Driven Executive I Marketing & Sales.

What is Paolo Serrano's email address?

Paolo Serrano's email address is pa****@****rla.com

What schools did Paolo Serrano attend?

Paolo Serrano attended De La Salle University, Colegio San Agustin-Makati.

What skills is Paolo Serrano known for?

Paolo Serrano has skills like Brand Management, Marketing Strategy, Market Planning, Market Research, Management, Product Marketing, Strategy, Sales Operations, Trade Marketing, Marketing, Fmcg, Marketing Management.

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