Paolo Serrano Email and Phone Number
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An award-winning business leader with over 25 years of experience driving growth and innovation across Consumer Goods, Telecom, and Restaurant industries. Proven ability to lead and transform organizations, consistently exceeding targets and achieving remarkable success.Key Highlights:Strategic Leadership: Spearheaded the growth and expansion of Kuya J Restaurant, Max's Restaurant, Mondelez Philippines, Nestle Philippines, and Globe Telecom, consistently exceeding revenue and profit goals.Brand Expertise: Established and revitalized brands, driving brand awareness, market share, and customer loyalty through innovative marketing campaigns and strategic partnerships.Team Leadership: Fostered a culture of high performance and collaboration, empowering teams to achieve exceptional results and earning recognition as Investor In People Awardee in 2018.Industry Recognition: Received numerous accolades, including 2022 Robinsons Supermarket Bronze Apple Awardee, Best Advertiser of the Year in 2019 APAC Tambuli Awards, 2019 YouTube Philippines Ad of the Year award, and Investor in People Awardee.
Starfield Advisory Ph
View- Website:
- starfieldadvisory.com
- Employees:
- 2
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Starfield Advisory PhMetro Manila, Philippines -
Business Development PartnerElev8 Foods Apr 2024 - Present -
Chief Operating OfficerKuya J Restaurant Dec 2022 - Mar 2024I leveraged my expertise in restaurant operations and P&L management to lead significant growth at Kuya J Restaurant, the flagship brand of Kuya J Food Group. During my tenure, I spearheaded impactful initiatives that resulted in:• 10% Revenue Growth: Achieved through successful launch of 8 new menu items, menu optimization and targeted marketing campaigns.• 82% Improvement in Quality Audit Standards: Implemented operational improvements focused on food quality and service standards, leading to a significant increase in passing stores.• 8x Return on Ad Spend (ROAS) and 2.67% Conversion Rate: driving customer engagement and increased spending, recognized by Grab for innovative campaigns and operational improvements. -
Head Of SalesArla Foods Jul 2020 - Dec 2022Viby, DkAs Head of Sales (Chilled Category) at Arla Foods Philippines, I transformed the sales strategy to focus on direct sales to key retail chains, driving a 27% increase in topline, exceeding P420 million in revenue, and a 22% growth in margins.• Spearheaded the launch of a dedicated direct sales team, securing major partnerships with 13 retailers, resulting in 10% market share gain for Arla chilled products.• Led the eCommerce launch through a strategic partnership with Lazada Fresh, achieving P2.0 million revenue share within the first year, with a 2% conversion rate.• Optimized trade investments by allocating budget to high-growth online platforms like GoMart and Landers, leading to an improved digital shelf visibility.• Developed impactful seasonal promotions and Arla-led campaigns, driving 63% Brand Awareness and 10% increase in market share for chilled cheese category.My leadership and innovative approach were instrumental in Arla's success, earning the Bronze Apple Award from Robinsons Retail Holdings within two years of operation. -
Max’S Chief Operating OfficerMax'S Group Inc. Feb 2019 - May 2020Makati City, Metro Manila, PhAs C-Level Executive at Max's Restaurant, the largest brand of Max's Group Inc., I spearheaded a strategic transformation that delivered double-digit sales and profitability growth. This data-driven approach focused on:• Enhanced Consumer Insights: Leveraged market research and customer feedback to refine product offerings and marketing strategies, resulting in a 1,300-bps increase in brand patronage and a 41% Brand Equity Index boost.• Elevated Product Quality: Implemented rigorous quality assurance measures, leading to a 4,300-bps increase in customer attention to product quality and recognition as The Choice Awards' 2019 Best Crispy Pata (Deep-Fried Pork Leg).• Exceptional Customer Service: Prioritized staff training and customer engagement initiatives, leading to multiple Philippine Franchise Association awards, including Franchise of the Year.Further expanding reach and convenience:• Digital Expansion: Established strategic partnerships with Grab and Food Panda, driving a 24% increase in delivery revenue.• Online Booking Efficiency: Developed a digital microsite and partnered with Lazada, achieving an 11% growth in functions and events business.Recognized for Excellence:• Best Advertiser of the Year: Asia-Pacific Tambuli Awards 2019• YouTube Philippines 2019 Ad of the YearSustainable Initiatives:• Solar Roof Installation: Pilot program in flagship stores for energy efficiency.• Local Farmer Partnerships: Exploring sustainable packaging and sourcing options -
National Business Unit HeadMax'S Group Inc. Dec 2017 - Jan 2019Makati City, Metro Manila, Ph -
Senior Regional Marketing Manager (Southeast Asia)Arla Foods Jul 2016 - Jun 2017Viby, DkMoved to the regional office in Kuala Lumpur, Malaysia as Regional Marketing Director. Prepared the cheese and butter category strategy for each key market.• Lurpak butter became the market leader in Hong Kong and #2 player in Singapore. -
Head Of Marketing (Philippines)Arla Foods Jan 2015 - Jun 2016Viby, DkStarted with the Philippines and developed its social communication marketing strategy and worked with the Philippine distributor and supermarket chains.• The business grew from Php 7 million in 2015 to almost Php 1 billion in annual sales by end-2016.• The integrated marketing campaign won a Silver International Stevies Award.• Arla Foods Philippines became the market leader in natural cheese and the top 3 player in ambient cheese category. -
Business Development DirectorGlobe Telecom May 2013 - Jan 2015PhAs Business Development Director for Globe's International Business Group, I spearheaded the development and launch of two ground-breaking initiatives that significantly improved communication and connectivity for overseas Filipinos.• Globe Seafarer Sim: I led a cross-functional team across Technical, Production, Marketing & Sales to establish a strategic partnership with a UK telecom, resulting in the launch of the Globe Seafarer Sim. This innovative product enabled Filipinos abroad to enjoy affordable international calls with just one SIM card, regardless of location. This project's success was recognized with a Bronze Stevie Award Asia Pacific in the New Customer Service Category.• Line-Globe Voice Call Partnership: Recognizing the growing popularity of digital messaging among overseas Filipinos, I identified and secured a partnership with Line, a popular messaging app. This strategic alliance enabled Filipinos in Japan and Korea to make voice calls to their families in the Philippines, even with limited data availability, significantly improving their communication experience and quality of life.My passion for understanding customer needs and driving impactful solutions has consistently delivered results. I thrive in cross-functional environments and possess excellent leadership skills, as evidenced by my success in building and motivating teams to achieve ambitious goals. -
Marketing Manager - Enterprise Business UnitMondelēz International Apr 2011 - May 2013Greater Chicago Area, Il, UsAssigned to the Enterprise Business Unit as Marketing Manager and handled Salad Aids, Coffee, Imported Cheese and Baking Powder.• Refreshed the strategy to reverse the decline and become pillar brands for Philippines. Business grew double digit year-on-year by fixing the marketing mix and became the first within the company to go into e-commerce. -
Senior Brand ManagerMondelēz International Nov 2009 - Apr 2011Greater Chicago Area, Il, UsAs Senior Brand Manager of Cheez Whiz I launched a new product that addresses the brand’s affordability.• Gained double digit incremental growth and the team won a Kraft Leadership Award by acting like owners and driving category leadership.• Launched Cheeze Whiz in stand-up pouch packaging format.• Launched the company’s first inter-school national grade school competition for nutrition education called “Palamantasan.” The result was an increase in the brand’s imagery being a Nutritious product and Great for Kids. The campaign also received the Philippine Quill 2010 Merit Awardee for Digital Communication, Bronze Award in PANATA Awards (Philippine Association of National Advertisers- Truth in Advertising) for Brand Category – Special Events, Bronze Award – Best Family Oriented Brand and Silver Award – Best Established Brand in Tambuli Awards in 2011. -
Sales And Marketing Manager - Away From HomeMondelēz International Oct 2008 - Oct 2009Greater Chicago Area, Il, UsStarted with Kraft Foods Philippines as the Sales and Marketing Manager for Foodservice business unit wherein I changed the strategy and focus on branded-solutions.• With the new strategy, customer and product category profitability increased by +14pp.• The team received a Kraft Leadership Award in recognition for the new business model. -
Distributor Business ManagerNestlé Mar 2008 - Oct 2008Vevey, ChI was moved back to sales and handled one of the biggest distributors for Nestle.• With a revised strategy we were able to increase head count and gave them company cars to increase coverage. Sales growth was within expectation and was able to cover the incremental costs. -
Channel Business Development ManagerNestlé Apr 2007 - Feb 2008Vevey, ChMoved to Channel Business Development as the first trade marketing team inside the foodservice business unit.• Through data analytics, prepared a model showing which channels to concentrate based on size of business, sales potential and profitability which became the road map for the Foodservice growth strategy. -
Consumer Marketing ManagerNestlé Feb 2003 - Apr 2007Vevey, ChMoved to marketing handling Coffee-mate, Carnation and Nestle Cream.• In coordination with sales we launched a drive to convert coffee stalls in using Coffeemate. In 3 years, the team was able to penetrate more than 95% of the market and converted owners to use the brand. -
Key Accounts SpecialistNestlé Oct 2001 - Jan 2003Vevey, ChAssigned to the Beverage and Vending Group to handle the ambulant selling of NESCAFE, NESTEA and other beverages.Key Achievements:- Develop the business in wet market and street channels by providing livelihood projects for entrepreneurs through the Nescafe Ice mobile carts. Attained double digit turnover growth from 2001-2003.- Standardized the designs of Nestle Branded Booths and Nescafe Corners for more efficiency in installation amongst the different channels. -
Foodservices RepresentativeNestlé Jan 1999 - Sep 2001Vevey, ChDistributor Manager in two provincial areas (1st assignment – Tarlac, Nueva Ecija, Pangasinan; 2nd assignment – Bulacan, Pampanga, Zambales, Bataan). Key Achievements:- Attained 10-15% turnover growth -
Brand OfficerPhilippines Favorite Chicken, Inc. Jan 1997 - Dec 1998Develop National Marketing Promotions for Texas Chicken, international franchisee of Churchs Chicken. Plan and carry out Market Intelligence, Research and analysis. Plan and execute Local Store Marketing Activities with the restaurant’s marketing staff.Key Achievements::- Launched a successful National Marketing Combo-Meal Promotion called “Sulitipid,” which became a regular offering of the restaurant chain- Launched Bottomless Nestea nationwide. Posted increase in cup size and total cups sold
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Training OfficerPhilippines Favorite Chicken, Inc. Jan 1996 - Dec 1997Oversee Training and Development of Restaurant Managers and Service Crew nationwide. Develop, implement and revise, if necessary Training Manuals.Key Achievements:- Implemented uniform training programs nationwide for the restaurant chain.- Launched training programs for Restaurant Managers and Service Crew- Conceptualized and implemented training manuals and examinations for store operations, restaurant management and local store marketing.
Paolo Serrano Skills
Paolo Serrano Education Details
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De La Salle UniversityMarketing Management -
Colegio San Agustin-MakatiHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Paolo Serrano
What company does Paolo Serrano work for?
Paolo Serrano works for Starfield Advisory Ph
What is Paolo Serrano's role at the current company?
Paolo Serrano's current role is Growth-Driven Executive I Marketing & Sales.
What is Paolo Serrano's email address?
Paolo Serrano's email address is pa****@****rla.com
What schools did Paolo Serrano attend?
Paolo Serrano attended De La Salle University, Colegio San Agustin-Makati.
What skills is Paolo Serrano known for?
Paolo Serrano has skills like Brand Management, Marketing Strategy, Market Planning, Market Research, Management, Product Marketing, Strategy, Sales Operations, Trade Marketing, Marketing, Fmcg, Marketing Management.
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