Richard Serra Email & Phone Number

Florida, United States

Greater Tampa Bay Area

Drawing from my expertise and experience to strategic leadership and direction across various store locations focused on growth, revenue generation, and efficiency while ensuring alignment with established objectives. Define and measure Key Performance Indicators (KPIs). Perform comprehensive community outreach and employee relations initiatives. Oversee staff hiring and development. Allocate staff resources effectively communicating goals and objectives. Conduct market research to identify and… Show more Drawing from my expertise and experience to strategic leadership and direction across various store locations focused on growth, revenue generation, and efficiency while ensuring alignment with established objectives. Define and measure Key Performance Indicators (KPIs). Perform comprehensive community outreach and employee relations initiatives. Oversee staff hiring and development. Allocate staff resources effectively communicating goals and objectives. Conduct market research to identify and optimize business development opportunities. Analyze store data to drive continuous improvement efforts focused on enhanced efficiency and cost reduction. Manage store inventory levels. Engage with customers to resolve issues and drive customer service levels.Key Contributions:Instrumental in generating double digit growth across stores valued at $10M to $30M.Championed a 97% increase in compliance adherence.Entrusted to develop and implement budgets up to $30M+.Delivered 90% employee retention rate Y-o-Y.Reduced shrink by 3.2% through effective asset protection strategies.Slashed turnover to <12% by executing performance management and creating a positive employee culture.Strategically identified areas of underutilization reducing SG&A by 28% and enhancing sales revenue.Built a regional sales platform that positioned the store, district, and region as the number one ranked in suggestive selling program.Established and secured a multi-unit National Distribution chain for offsite immunization clinics. Show less