Sergio Sánchez Olivera Email & Phone Number

Getafe, Comunidad De Madrid, España

• Register, review, and optimize over 3.000 different products and 250 suppliers, documenting technical, logistic information, and price list in the management system.• Work closely with Supply Chain Manager from multiple matters related to price review, conducting comparisons for subsequent analysis, and for purchase decision-making.• Collect and analyse financial data from Excel and share it with advisors in regular cross-functional follow-up meetings to propose data driven ideas and solutions, such as increasing sales (+4%) and customer acquisition (1%), while identifying weaknesses in all areas to achieve business objectives.• Partnered with cross-functional teams seeking better and efficient ways to perform their work and helping them solve their issues, implementing a dashboard to analyse their KPIs.

Getafe, Comunidad De Madrid, España

• Responsible for overseeing and managing the allocated customer portfolio, ensuring maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings.• Served as knowledgeable product and services advisor to clients, thereby cultivating new avenues to achieve objectives for business growth.• Efficiently managed procedures for customers onboarding and opportunity expansion, consistently driving revenue for the organisation and delivering a return on investment for our customers.• Collaborated strategically with all stakeholders to handle complaints and ensure the effective resolution of any technical or financial challenges encountered by customers.

Madrid Y Alrededores, España

• Management, maintenance and monitoring of customer service and contracted products, including profitability and efficiency analysis for reporting purposes.• Analysis, monitoring and troubleshooting of incidents related to collections and payments.• Collaboration with market research initiatives originating from the commercial department, as well as any additional task assigned by the IT Management.- Achievements:o Fundamental part in the renewal of the biennial service contract.o Improvement of the KPIs in the resolution of technical incidents by 60%, being the sole interlocutor.o Creation of economic and consumption reports and monthly presentation to management.

Madrid Y Alrededores, España

• Creation, design, management, administration, optimization, and content maintenance of the e-commerce store.• Execute end-to-end order management functions: Use different platforms to monitor, maintain and process orders and returns.• Provisioning, control, administration, valuation, classification, and inventory functions.• Database management, development of advertising campaigns, positioning management and mailings.

Madrid Y Alrededores, España

• Active participation in EVO project workshops to ensure a successful GO live in October 2010.• Configuration and testing of test scenarios, alongside the analysis of each project phase, and coordination with other relevant departments.• Preparation of documentation for transformation, communication, and training processes within the SCM Department.• Creation and maintenance of Catalogues/How to Buy guides for the SCM Department.• Development of processes related to Master Data, migrations, analysis, integrations, and data cleansing.• Effectively manage, organise, and update daily departmental tasks, including generating and writing departmental effort reports with Microsoft Office.

Madrid Y Alrededores, España

• National management and coordination of scoring and provisioning processes for voice and data services, including integration with business solutions.• Oversight of the stabilisation period, including the receipt of acceptance sheets, control of actions, and distribution of satisfaction surveys for services.• Extraction and generation of KPIs for voice and data services, along with incident management and resolution.

Finance Area G-Scm

• Management, organisation and updating of the department's daily tasks, generating, and drafting departmental effort reports.• Evaluation, selection, qualification, and negotiation of offers with local/foreign suppliers, elaboration of RFTs (tenders). Placing orders in SAP.• Collaboration with the technical department in the definition, start-up and periodic monitoring of the execution and quality of projects.- Achievements:o Elaboration of proposal for improvements to be implemented in the departmental purchasing systems.o Savings to the business of 15% compared to the same period of the year.

Madrid Y Alrededores, España

• Support in the organisation of actions and events, design and layout of offers.• Database management and control of advertising campaigns and mailings.• Compilation, analysis, management and presentation of the department's different studies.

Dublín, Dublín, Irlanda

• Maintenance and improvement of internal/external customer relationships.• Analysis of complex customer business needs/problems, processing and development of relevant actionable solutions.• Competitor research, trend research and reporting on the market.- Achievements:o Improvement of KPIs in resolving incidents of higher complexity techniques by 40%.o Creation, monitoring and documentation of new operations for the improvement of the service.

Thepowermba Program, Business Expert - Gestión Y Administración De Empresas

Business Expert - Gestión y Administración de Empresas

Técnico Diplomado En Gestión Comercial Y Marketing, Marketing

The main objective of the three-year course is to provide comprehensive training in the areas of business management most in demand today.

Ciclo Formativo De Grado Superior Administración Y Finanzas, Administración

Professional Competences ➢ Administer and manage stock procurement. ➢ Administer and manage financing, budgeting and treasury. ➢.