I am passionate about and excel in two key areas: back-office and customer service. Let me expand a bit on each:BACK-OFFICEI am a detail-oriented back-office executive with extensive experience in managing data, creating reports and dashboards, and developing new ways of doing things.In my current position, my most recent challenge was to determine the final benefit of each transaction. With the help of the IT department, I implemented a new system for allocating direct and indirect expenses across all departments. This helped us to control transportation expenses, which ultimately reduced monthly costs and improved our understanding of the benefit of each operation.I have excellent interpersonal, planning, and customer service skills. I am always looking for ways to provide thorough and organised administrative support that can help to improve the company's revenues.CUSTOMER SERVICE AND SALESI am passionate about helping clients make a positive impact on their businesses. I ensure maximum satisfaction through exceptional and personalised service.In 2017, I managed over 100 client portfolios, which drove the organisation's revenue over 400K and resulted in a 10% growth.I am also proud of my 6-year career in customer service, where I have helped to improve KPIs in technical incident resolution by 60% as the sole contact.