Sergio Sánchez Olivera Email & Phone Number

Getafe, Comunidad De Madrid, España

• Register, review, and optimize over 3.000 different products and 250 suppliers, documenting technical, logistic information, and price list in the management system.
• Work closely with Supply Chain Manager from multiple matters related to price review, conducting comparisons for subsequent analysis, and for purchase decision-making.
• Collect and analyse financial data from Excel and share it with advisors in regular cross-functional follow-up meetings to propose data driven ideas and solutions, such as increasing sales (+4%) and customer.
• Partnered with cross-functional teams seeking better and efficient ways to perform their work and helping them solve their issues, implementing a dashboard to analyse their KPIs.

Getafe, Comunidad De Madrid, España

• Responsible for overseeing and managing the allocated customer portfolio, ensuring maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings.
• Served as knowledgeable product and services advisor to clients, thereby cultivating new avenues to achieve objectives for business growth.
• Efficiently managed procedures for customers onboarding and opportunity expansion, consistently driving revenue for the organisation and delivering a return on investment for our customers.
• Collaborated strategically with all stakeholders to handle complaints and ensure the effective resolution of any technical or financial challenges encountered by customers.

Madrid Y Alrededores, España

• Management, maintenance and monitoring of customer service and contracted products, including profitability and efficiency analysis for reporting purposes.
• Analysis, monitoring and troubleshooting of incidents related to collections and payments.
• Collaboration with market research initiatives originating from the commercial department, as well as any additional task assigned by the IT Management.- Achievements:o Fundamental part in the renewal of the biennial.

Madrid Y Alrededores, España

• Creation, design, management, administration, optimization, and content maintenance of the e-commerce store.
• Execute end-to-end order management functions: Use different platforms to monitor, maintain and process orders and returns.
• Provisioning, control, administration, valuation, classification, and inventory functions.
• Database management, development of advertising campaigns, positioning management and mailings.

Madrid Y Alrededores, España

• Active participation in EVO project workshops to ensure a successful GO live in October 2010.
• Configuration and testing of test scenarios, alongside the analysis of each project phase, and coordination with other relevant departments.
• Preparation of documentation for transformation, communication, and training processes within the SCM Department.
• Creation and maintenance of Catalogues/How to Buy guides for the SCM Department.
• Development of processes related to Master Data, migrations, analysis, integrations, and data cleansing.
• Effectively manage, organise, and update daily departmental tasks, including generating and writing departmental effort reports with Microsoft Office.

Madrid Y Alrededores, España

• National management and coordination of scoring and provisioning processes for voice and data services, including integration with business solutions.
• Oversight of the stabilisation period, including the receipt of acceptance sheets, control of actions, and distribution of satisfaction surveys for services.
• Extraction and generation of KPIs for voice and data services, along with incident management and resolution.

Finance Area G-SCM

• Management, organisation and updating of the department's daily tasks, generating, and drafting departmental effort reports.
• Evaluation, selection, qualification, and negotiation of offers with local/foreign suppliers, elaboration of RFTs (tenders). Placing orders in SAP.
• Collaboration with the technical department in the definition, start-up and periodic monitoring of the execution and quality of projects.- Achievements:o Elaboration of proposal for improvements to be implemented in.

Madrid Y Alrededores, España

• Support in the organisation of actions and events, design and layout of offers.
• Database management and control of advertising campaigns and mailings.
• Compilation, analysis, management and presentation of the department's different studies.

Dublín, Dublín, Irlanda

• Maintenance and improvement of internal/external customer relationships.
• Analysis of complex customer business needs/problems, processing and development of relevant actionable solutions.
• Competitor research, trend research and reporting on the market.- Achievements:o Improvement of KPIs in resolving incidents of higher complexity techniques by 40%.o Creation, monitoring and documentation of new.

Thepowermba Program, Business Expert - Gestión Y Administración De Empresas

Business Expert - Gestión y Administración de Empresas

Técnico Diplomado En Gestión Comercial Y Marketing, Marketing

The main objective of the three-year course is to provide comprehensive training in the areas of business management most in demand today.

Ciclo Formativo De Grado Superior Administración Y Finanzas, Administración

Professional Competences ➢ Administer and manage stock procurement. ➢ Administer and manage financing, budgeting and treasury. ➢.