Sertaç Zağpus Email & Phone Number

Berlin, Almanya

• I am responsible for Set-Top Box (STB) program management within the Portfolio Management (B2B) Unit at Zattoo GmbH, specialising in comprehensive TV solutions tailored for operators. In this role, I collaborate.
• Defining and evaluating state-of-the-art STB products, with a focus on Google Android TV and the Netflix Self-Serve program.
• Cultivate partnerships and engage stakeholders within the turnkey solutions ecosystem.
• Oversee Android TV product development and execute acceptance tests.
• Orchestrate sustainable STB programmes and guide product development from definition to deployment for customers.
• Provide end-to-end support, from pre-sales consultations to post-sales support,in conjunction with account management and sales teams.

Istanbul, Turkey

Istanbul, Turkey

Managing the TV products - reaching 1.9 million units on the IPTV/OTT platform - to deliver the best technology and user experience (UX) to TV+ customers. - Define the product strategy to create the best customer experience and P&L in the market according to the metrics of the monitoring and reporting tools. - Business model management of 3rd party.

Küçükyalı, Istanbul, Turkey

- Technical purchasing - definition of product specifications and technical evaluation/approval of STBs in the tender process- Vendor management - managing the development and integration of Vestel HD & Sagemcom 4K STB products into the TV+ portfolio by performing UATs.- Post-sales support throughout the product lifecycle by managing development and test.

Istanbul, Turkey

Management of Turk Telekom IPTV/OTT clients (STB, DTH Hybrid STB, Mobile, Web, Desktop, Smart TV) to satisfy customers with the best UI&UX.- Internal customer management between marketing and technical units for Tivibu client products- Managed IPTV&OTT portal development based on Agile Scrum model to improve UX for Tivibu customers. - Product owner role.

Istanbul, Turkey

Management of all operations -profit, revenue, cash, delivery,marketing, and quality targets- in Turkish accounts over $15M turnover in smartphone, tablet, tv, wifi and broadband by coordinating the teams, customers and manufacturers- Launched Mediatek's 1st operator branded smartphone in Turkey with 'Turk Telekom' brand - TT175- 10+ design wins in.

Istanbul, Turkey

Managed technical and commercial relationships with Turkish Telco/TV operators - up to €20m turnover - and HQ teams to ensure positive customer experience and maximise revenue. - Managed local test team on Hybrid PVR project at Digiturk- Technical/commercial negotiations to win Turkey's first 4K Hybrid STB at Digiturk and 4K IPTV STB at Turkcell- Managed.

Istanbul, Turkey

Managed the delivery of critical projects by working with R&D, QA, Product Management and Sales teams to deliver the best customer experience.- Managed IPTV/OTT/Hospitality projects for Digiturk, Turk Telekom, Andorra Telecom, Waoo, iLBTV, Hotel Wi-fi and MCOM.- Managing ADSL/VDSL modem software projects for Turk Telekom and Turkcell Superonline

Izmir, Turkey

Provide pre- and post-sales support to the customers by working with regional sales managers and technical support team in EU and HQ based in Japan- On-site technical support including bug-fixing for all phases of DVB STB projects in Vestel and Arçelik- Microcontroller project development (SW&HW) for European customers (Sagem,Thomson) in the consumer area

Izmir, Turkey

Responsible for SW development of Vestel’s DVD/DVB products in cooperation with hardware engineering, QA and production teams- SW feature development upon DVD/DivX Player/Recorder and DVB-T products using C/C++ language- Leader of in Design Verification & Test team for a term

Izmir, Turkey

Responsible for hardware design and firmware development of smartcard terminals used in transport system - Smartcard terminal design based on 32-bit MCU - Firmware development based on 8-bit MCU for peripheral device drivers in ‘C’ and assembler

Izmir, Turkey

Responsible for HW bring-up and SW testing of Home ATM (POS) device used in banking transactions- Telephony circuit porting and board bring-up based on 32-bit MCU (x.86)- Software design and test of telephone application running on QNX OS

Master'S Degree, Engineering Management

Final Project : CRM - Customer Relationship Management

Master'S Degree, Electrical&Electronics Engineering

Thesis: MICROCONTROLLER BASED PC CONFIGURABLE UNIVERSAL TIME RELAY BLOCK

Bachelor'S Degree, Electrical&Electronics Engineering

Education record