Sertsedengle S. A. Email & Phone Number

Addis Ababa, Ethiopia

Addis Ababa

As the dedicated Project IT Officer at the Commercial Bank of Ethiopia, I hold a pivotal position responsible for orchestrating and delivering critical projects within our organization, leading to the accomplishment of significant milestones: - Successfully spearheaded the implementation of new software, resulting in a remarkable 15% cost reduction achieved within a span of 6 months. - Innovatively developed bespoke solutions that enhanced workflow efficiency by an impressive 20%. - Demonstrated proactive and adept issue resolution, effectively mitigating 90% of technical disruptions. - Took charge of the API transformation initiative, which led to a remarkable reduction of errors by 60% and an impressive 35% increase in data processing speed. - Achieved a remarkable 95% project success rate through proactive risk management and strategic planning. - Executed change management strategies that yielded an outstanding 98% user adoption rate. - Established robust quality processes that significantly improved the quality of project deliverables by 20%. - Maintained meticulous project records to facilitate informed decision-making.In this dynamic role, I have expertly blended my technical proficiency with project management expertise to consistently deliver tangible and value-driven results. My unwavering commitment to transparency, quality, and open communication has been instrumental in ensuring the success of projects across their entire lifecycle.

Addis Ababa

- Delivered customer support with a 100% satisfaction rate for various IT issues, showcasing commitment to excellence.- Achieved a 95% issue resolution rate, streamlining technical problem resolution and registration.- Reduced branch network disruptions by 20% through proactive monitoring and stabilization.- Improved incident resolution times by 30% through effective management of escalations.- Provided remote technical assistance with an 80% issue resolution rate, ensuring prompt on-site support when required.- Optimized PC hardware, resulting in a 15% improvement in overall system efficiency.- Conducted regular maintenance, decreasing computer hardware issues by 25%.- Enhanced network performance by 20%, improving local connectivity and boosting router and switch configurations by 15%.

Bahir Dar, Ethiopia

As an IT Office, I had responsibilities - Installation of PC hardware, - Check and maintain computer hardware such as mouses and keyboards, - Install, configure and manage software and their functions according to specifications, - Develop and maintain local networks, - Ensure security and privacy of networks and computer systems, - Assist in and plan training, development, and education for new software and hardware, - Give technical support to the employees, such as troubleshooting, system upgrades, ..., - Maintain records/logs of repairs and fixes, - Maintain hardware and software inventory, - Maintain expenses, Identify computer or network equipment shortages and place orders when necessary,Additionally, I was also managing the social media pages, channels, and groups, editing photos and videos, designing intros and logos, and developing websites.

Master Of Science - Ms, Computer Science (Software Engineering Specialization), 3.65/4.0

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 2.55