Servando Perez Email & Phone Number

West Chicago, Illinois, United States

• Audit customer transactions meticulously and initiate dispute procedures in cases of suspected fraudulent activity.• Process Accounts Payable invoice payments for customers that are sent via email or mail.• Complete data-entry and administrative duties by importing data into Excel sheets and organize customer information.• Resolved customer issues by working with multiple departments to identify and mitigate risk.• Created an Excel sheet for Euro conversion, used to keep track of Euros on hand and to help bankers convert Euros for customers.• Processed over 1,000 customer transactions accurately and resolved 200 customer inquiries by leveraging excellent customer service and communication skills with a 95% satisfaction rating from customers.

Oswego, Illinois, United States

• Conducted weekly inventory checks to keep up with trends leading to a 10% increase in sales.• Analyzed sales metrics daily to monitor inventory and replenish stock to meet customer demand, resulting in a 5% increase in sales.• Exceeded monthly store sales objectives by 20% and achieved 120% of forecasted sales growth.• Developed and implemented strategies to maximize profitability through increased sales, optimized the expense budget, improved inventory management, and ensured e ective team management.• Monthly manager collaborations on development of team, sales goals, and store operations.

West Chicago, Illinois, United States

• Maintained inventory levels within the department by ordering and re-stocking products that are in demand and in low inventory levels.• Created and managed sales quotes for residential and commercial customers.• Collaborated with and contacted outside suppliers based on customerʼs needs.• Improved sales by 15% in a 6-month period by consistently communicating with customers in order to execute projects that aligned with their goals and vision.