Minerva Gonzalez Email & Phone Number

Las Vegas, Nevada, Us

- Provide technological guidance within an organization.- Supervise information system and communications network.- Develop and implement a customer service platform to serve the organization in every aspect.- Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access.- Consult with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes.- Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation.- Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.- Oversee Internet and computer operations.- Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions.- Assess and anticipate technology projects and recommend appropriate action and resources.- Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department.- Propose hardware/software solutions to accomplish the company's business objectives.- Identify user needs and resolve problems.

Las Vegas, Nevada, Us

- Analyzing and reviewing complaints/customer feedback data to reduce complaint volumes and costs.- Working alongside key members of staff/management to ensure continuous focus and results.- Oversee the Customer Relations Department and offer support to the Customer Relations Manager.- Work with various operations leads to deliver on customer service, quality and cost agendas, taking account of company objectives to proactively reduce complaint volumes.- Support Group and Business level operational change initiatives and ensure a positive impact on the customer journey is achieved- Review and respond to high level complaints as well be the point of escalation if complaints are not satisfactorily resolved.- Effectively manage and motivate staff to ensure optimal levels of performance- Regular performance reviews, coaching and constructive feedback.- Regularly communicate and discuss operational objectives and priorities with all staff.Skills:- Strong decision making skills in a customer focused environment- Over 8 years proven management experience- Strong organizational, analytical and and planning skills - Diplomacy, persuasiveness and the intellectual ability to challenge status quo and accepted norms- Excellent relationship management skills- Experience of managing difficult customers- Adept at problem solving- Works well under pressure and can multi-task- Excellent written communication skillsFounded in 1998, ServerPoint has been professionally serving tens of thousands of clients with reliable, fast web hosting, dedicated servers and cloud server services.We are a company with no long term debt, fully self funded and profitable every year. You can trust your business' online needs to us for many years to come.

TurnKey Real Estate LLC (TRELLC) invests nationally on family homes, to land, to commercial properties. We work with a nationwide community of investors who have the ability to buy and close quickly for fast cash.Our goal is to provide motivated sellers with fast solutions and provide our investors with profitable deals.If you are interested in investing in a property please contacts us and tell us what you are looking for. We are always looking for more qualified buyers of homes to act professionally and close on houses fast.We pay good bird dogs referral and finder fees. Contacts us today for more information.

Cincinnati, Ohio, Us

-SAP Implementation Team, manage implementation projects and timelines for SAP system implementations for existing US companies, and future companies.- Manage the requirements of multiple company implementations in differing phases of implementation at the same time.- Travel to US and internationally to ensure successful implementations.- Manage Microsoft Project Plan and coordinate the action items with the Project Manager, End User and Team.- Hold recurring meetings with Company Project Managers.- Interface and communicate constantly with all members of the SAP Implementation Team.- Perform business analysis by understanding their company, corporate structure, operating methodologies and all business processes to gain a complete understanding of their business processes in their current information system.- Train company super-users on SAP system functionality with a thorough and complete understanding of such functionality.- Assist company users in running usability tests prior to going live.- Assist company super-users in the training of all end users in SAP system functionality.- Support companies onsite for the weeks leading up to and following go-live on the SAP solution.- Troubleshoot problems with systems and processes to ensure the optimal system and business functionality.