Executive Board Member
CurrentBring my deep passion and broad leadership and transformative experiences in Fortune 100 company to help people and businesses to grow and scale globally.
Aug 2024 - Present
AeroLeads people directory · profile
Oanh Phuong Email & Phone Number
Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes.
at
BorderlessCX™
1 work email found
@hp.com
1 phone found area 650
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes.
Location
Solana Beach, California, United States
Who is Oanh Phuong? Overview
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Quick answer
Oanh Phuong is listed as Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes. at BorderlessCX™, based in Solana Beach, California, United States. AeroLeads shows a work email signal at hp.com, phone signal with area code 650, and a matched LinkedIn profile for Oanh Phuong.
Oanh Phuong previously worked as Executive Board Member at Borderlesscx™ and Retired at Self. Oanh Phuong holds Mini Mba, Training For Executives Of High Tech Companies from Stanford University.
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{first}.{last}@hp.com
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Profile bio
About Oanh Phuong
Oanh Phuong, Global Head of HP's Customer Care Center, is a celebrated colleague for her natural thought leadership, and growth mindset. In her 36 years in HP, she has been instrumental in delivering meaningful impact through multiple leadership roles serving five business units across the globe. She is currently leading transformative change in the global customer care centers — and her leadership is being recognized as being visionary in the focus she and her team place on ensuring the customers, partners, and employees are at the center of everything the organization strives to deliver. She sees it as essential that we continue to accelerate momentum in operational excellence while continuing to explore opportunities where we can innovate, transform and improve experience and support delivery and make the care centers a great place to work. She has elevated the HP customer experience, and she is the driving force behind how HP meets the ever-changing needs of customers. With a keen understanding of an evolving society with evolving needs, she has empowered customers to receive product support in whichever way is most productive and convenient for them. Whether via chat, web, videos, social media, or the phone, Oanh has delivered on providing choices and ensuring that each method is seamless and best-in-class. Oanh is also a champion for diversity, equity, and inclusion in the workplace, understanding that HP Customer Support should be representative of the customers it serves. She believes that diversity helps a company to become stronger and more productive and that companies can’t just talk about diversity — they need to walk the talk. Under her leadership, her team has become a beacon of diversity at HP, comprised of a significant percentage of women and spanning 14 nationalities.
Listed skills include Program Management, Cross Functional Team Leadership, Strategy, Supply Chain Management, and 34 others.
Current workplace
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11 roles
Oanh Phuong work experience
A career timeline built from the work history available for this profile.
Retired
Self
Jun 2023 - Sep 2024
Global Head Of The Hp Customer Care Center
Oanh currently heads the Global Customer Care Center in HP. She is responsible for elevating the HP customer experience and is the driving force behind how HP meets the ever-changing needs of customers. With a keen understanding of an evolving society with ever-changing needs, this organization is tasked to empower customers to receive product support in whichever way is most productive and convenient for them. Whether via chat, web, videos, social media, or the phone.In extension to this, her key focus is on preparing the organization for the evolving customer needs, embracing best practices, exploring infrastructure improvements, and building an empowered hybrid workforce to deliver continuous improvement and aim for excellence in customer experience & customer satisfaction globally.
Jul 2020 - May 2023
Regional Head Of Customer Support, Asia Pacific And Japan
As the head of Customer Support for the Asia Pacific Japan region, Oanh's organization was responsible for leading APJ support and services delivery team’s mission is to provide differentiated support experience and leadership in service and solution to HP Personal Systems and Printing customers. We are responsible for delivering best-in-class customer experience, influencing product design for serviceability, managing competitive cost structure, enabling business growth and maximizing employee engagement in this region.
Jul 2017 - Jul 2020
Vice President And General Manager. Graphics Solutions Services
Lead the HP GSB worldwide services organization and P&L. Drive the overall TCE framework for the Graphic Solutions Business to deliver world-class solutions and services to customers. Be directly responsible for Services P&L, its strategy and execution. Manage the global call center, services portfolio, spare parts, and TCE functions as well as the regional delivery organizations.
Jun 2011 - Jun 2017
Director Of Apj Technology Services Customer Operations
Lead the TS Services Customer Operations for Asia Pacific and Japan. Managed 1,300 employee organization spanning 13 different APJ countries responsible for delivering Quote to Cash order processing, invoicing, and customer contract support for TSG and IPG services. Transformed APJ CO to become the best performing region.• Led the culture change in APJ CO to become very customer centric. Improved CSAT by 36% and reduced DSAT by 50% • Implemented the APJ Labor Strategy and transformed the workforce to optimize labor and location. Achieved an aggressive off-shore ratio of 68% and reduced 12% total annualized Cost of Workforce
Nov 2008 - May 2011
Director Of Procurement & Engineering
Global procurement and engineering. Responsible for strategy, planning and the development, release and ongoing support of HP worldwide Enterprise Server supply chain processes and tools and the suppliers.• Consolidated BCS EMS supplier base & set the MVA benchmark. Reduced MVA by 63% • Lead the IPF supply chain transition. Institutionalized Lowest Delivered Cost culture within BCS• Established Closed-Loop Quality model. Delivered competitive warranty cost and product quality• Re-engineered manufacturing functions to achieve best in the industry CTO capabilities• Implemented changes to enable worldwide NPI simultaneous releases and direct launches to CMs• Created new product proto and product quality assurance operation
Jan 1996 - Oct 2008
Engineering Section Manager, Solutions Manufacturing And Distribution Operation
• Delivered best in class computer server factory processes and tools: Test Executive CM*, Production Shop-floor Manufacturing Backplane, SW Load, JIT demand pull processes and tools• Created advanced solution integration and delivery capabilities
Aug 1995 - Dec 1996
Engineering Manager
Developed strategy, designed and successfully implemented the customer-driven Americas Solution Center.
May 1993 - Aug 1995
Project Manager
Managed a multi-discipline process and program engineering team responsible for Just In Time production process design and improvements. Successfully led cross-functional teams to consolidate sites, design and transition multiple major manufacturing sites into one. Projects ran on schedule, within budget and positive impact to business performance and people.
Aug 1989 - May 1993
Manufacturing Development Engineer
Jan 1985 - Aug 1989
3 education records
Oanh Phuong education
Mini Mba, Training For Executives Of High Tech Companies
Stanford University
Master Of Science, Industrial Engineering
Stanford University
Bachelor Of Science, Industrial And Systems Engineering
San José State University
FAQ
Frequently asked questions about Oanh Phuong
Quick answers generated from the profile data available on this page.
What company does Oanh Phuong work for?
Oanh Phuong works for BorderlessCX™.
What is Oanh Phuong's role at BorderlessCX™?
Oanh Phuong is listed as Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes. at BorderlessCX™.
What is Oanh Phuong's email address?
AeroLeads has found 1 work email signal at @hp.com for Oanh Phuong at BorderlessCX™.
What is Oanh Phuong's phone number?
AeroLeads has found 1 phone signal(s) with area code 650 for Oanh Phuong at BorderlessCX™.
Where is Oanh Phuong based?
Oanh Phuong is based in Solana Beach, California, United States while working with BorderlessCX™.
What companies has Oanh Phuong worked for?
Oanh Phuong has worked for Borderlesscx™, Self, and Hp.
How can I contact Oanh Phuong?
You can use AeroLeads to view verified contact signals for Oanh Phuong at BorderlessCX™, including work email, phone, and LinkedIn data when available.
What schools did Oanh Phuong attend?
Oanh Phuong holds Mini Mba, Training For Executives Of High Tech Companies from Stanford University.
What skills is Oanh Phuong known for?
Oanh Phuong is listed with skills including Program Management, Cross Functional Team Leadership, Strategy, Supply Chain Management, Management, Supply Chain, Business Transformation, and Product Management.
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