Oanh Phuong, Global Head of HP's Customer Care Center, is a celebrated colleague for her natural thought leadership, and growth mindset. In her 36 years in HP, she has been instrumental in delivering meaningful impact through multiple leadership roles serving five business units across the globe. She is currently leading transformative change in the global customer care centers — and her leadership is being recognized as being visionary in the focus she and her team place on ensuring the customers, partners, and employees are at the center of everything the organization strives to deliver. She sees it as essential that we continue to accelerate momentum in operational excellence while continuing to explore opportunities where we can innovate, transform and improve experience and support delivery and make the care centers a great place to work. She has elevated the HP customer experience, and she is the driving force behind how HP meets the ever-changing needs of customers. With a keen understanding of an evolving society with evolving needs, she has empowered customers to receive product support in whichever way is most productive and convenient for them. Whether via chat, web, videos, social media, or the phone, Oanh has delivered on providing choices and ensuring that each method is seamless and best-in-class. Oanh is also a champion for diversity, equity, and inclusion in the workplace, understanding that HP Customer Support should be representative of the customers it serves. She believes that diversity helps a company to become stronger and more productive and that companies can’t just talk about diversity — they need to walk the talk. Under her leadership, her team has become a beacon of diversity at HP, comprised of a significant percentage of women and spanning 14 nationalities.