Ceo And Principal Advisor
Current
Proa@Theastoundgroup, Service Quality Advisors
Jun 2023 - Present
AeroLeads people directory · profile
Paul Samuel Roa Email & Phone Number
Always better than yesterday...
at
PRoa@theastoundgroup, Service Quality Advisors
1 work email found
@shangri-la.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
PRoa@theastoundgroup, Service Quality Advisors
Role
Always better than yesterday...
Location
San Francisco Bay Area, United States
Who is Paul Samuel Roa? Overview
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Quick answer
Paul Samuel Roa is listed as Always better than yesterday... at PRoa@theastoundgroup, Service Quality Advisors, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at shangri-la.com and a matched LinkedIn profile for Paul Samuel Roa.
Paul Samuel Roa previously worked as CEO and Principal Advisor at Proa@Theastoundgroup, Service Quality Advisors and Area Manager, Logistics & Operations at Amazon Logistics. Paul Samuel Roa holds American Hotel & Motel Association; American Society Of Quality; California Community Mgr'S Assoc. from Professional Certifications.
Company email context
Email format at PRoa@theastoundgroup, Service Quality Advisors
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{first}.{last}@shangri-la.com
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AeroLeads found 1 current-domain work email signal for Paul Samuel Roa. Compare company email patterns before reaching out.
Profile bio
About Paul Samuel Roa
An accomplished and dynamic professional with a stellar record of leading high-performance teams, optimizing service quality, and driving operational excellence. Known for fostering a culture of continuous improvement and achieving unparalleled results in service, product, and profit leadership.
Listed skills include Hospitality Management, Hotel Management, Hospitality Industry, Management, and 29 others.
Current workplace
Paul Samuel Roa's current company
Company context helps verify the profile and gives searchers a useful next step.
Proa@Theastoundgroup, Service Quality Advisors
8 roles · 44 years
Paul Samuel Roa work experience
A career timeline built from the work history available for this profile.
Area Manager, Logistics & Operations
Current
Amazon Logistics
• Spearheads the flawless execution of Amazon's critical Prime Free Same-Day Deliveries, achieving an exceptional Delivery Success rate during the past 2 years. • Pioneered initiatives to successfully reduce the RTS (Return To Station) and DNR (Did Not Receive) packages, applying Six Sigma and Total Quality Management methodologies to drive process enhancements.• 2023 Results: 99.8% Delivery Success Rate for Prim Same Day Packages 50% Reduction of RTS (Return To Station) and DNR (Did Not Receive) packages.
Oct 2020 - Present
Performance Improvement Leader, Global Quality - Marriott Luxury Brands
• Championed the implementation and compliance of luxury brand service strategy and initiatives.• Brought luxury brand promises to life through a relentless focus on Performance Expertise, a Heritage of Excellence, and consistently Delivering Exceptional Guest and Employee Experiences.• Results: Successfully conducted 10 hotel projects in a period of 6 months, before suspension due to Covid
Sep 2019 - Oct 2020
Asst. General Manager, Hotel Kabuki - A Joie De Vivre Hotel
• Orchestrated operations for a 225-room property, providing inspirational leadership across various departments.• Results: Successfully achieved an ITR (Intent To Recommend) rating of 88%
Apr 2018 - Sep 2019
Global Director, Quality & Service Excellence
• Collaborated with Corporate Functional Division Leaders to pioneer innovative products and services.• Ensured unwavering compliance with luxury brand standards, resulting in a transformative impact on financial, customer, and employee satisfaction results.• Results: See Quality Improvement Milestones at Shangri-La Hotels and Resorts
Jan 2009 - Mar 2018
West Coast Area Director Of Quality & Productivity
• West Coast Area Director of Quality & Productivity / Apr 1997 – Dec 2009• Provided strategic counsel to senior leaders, driving initiatives that significantly impacted Key Success Factors.• In an earlier role as Director of Quality, in New York City, implemented Gold Standards of Quality Service and instilled a culture of continuous improvement.• Results: Consistent Benchmark in most RCHC Quality Metrics RCNY = 4 Star/5 Diamond Hotel RCSF = 5 Star/4 Diamond Hotel with a 5 Star/5 Diamond Restaurant 1992 and 1992 Malcolm Baldridge National Quality Award
1997 - 2009
~12 yrs
Director Of Quality, New York City
1990 - 1998
~8 yrs
Airport Operations Officer
Supervised Ground Handling Staff to ensure on-time departure of 2 flights per day.Supervised Lost Luggage Handling Staff to ensure all missing or delayed bags are found and/or appropriate compensation is applied.Airport Reservations and Ticketing
1983 - 1987
~4 yrs
3 education records
Paul Samuel Roa education
American Hotel & Motel Association; American Society Of Quality; California Community Mgr'S Assoc.
Professional Certifications
Bs Aeronautical Engineering, Airport And Airline Management
Patts College Of Aeronautics
Master Of Business Administration - Mba
Ateneo Graduate School Of Business
FAQ
Frequently asked questions about Paul Samuel Roa
Quick answers generated from the profile data available on this page.
What company does Paul Samuel Roa work for?
Paul Samuel Roa works for PRoa@theastoundgroup, Service Quality Advisors.
What is Paul Samuel Roa's role at PRoa@theastoundgroup, Service Quality Advisors?
Paul Samuel Roa is listed as Always better than yesterday... at PRoa@theastoundgroup, Service Quality Advisors.
What is Paul Samuel Roa's email address?
AeroLeads has found 1 work email signal at @shangri-la.com for Paul Samuel Roa at PRoa@theastoundgroup, Service Quality Advisors.
Where is Paul Samuel Roa based?
Paul Samuel Roa is based in San Francisco Bay Area, United States while working with PRoa@theastoundgroup, Service Quality Advisors.
What companies has Paul Samuel Roa worked for?
Paul Samuel Roa has worked for Proa@Theastoundgroup, Service Quality Advisors, Amazon Logistics, Marriott International, Hyatt Hotels Corporation, and Shangri-La Hotels And Resorts.
How can I contact Paul Samuel Roa?
You can use AeroLeads to view verified contact signals for Paul Samuel Roa at PRoa@theastoundgroup, Service Quality Advisors, including work email, phone, and LinkedIn data when available.
What schools did Paul Samuel Roa attend?
Paul Samuel Roa holds American Hotel & Motel Association; American Society Of Quality; California Community Mgr'S Assoc. from Professional Certifications.
What skills is Paul Samuel Roa known for?
Paul Samuel Roa is listed with skills including Hospitality Management, Hotel Management, Hospitality Industry, Management, Hotels, Hospitality, Training, and Strategic Planning.
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