James "Alex" Alexander Email & Phone Number

• Are you a product company executive getting serious about selling services? If so, you face some interesting challenges. My experience shows that:
• On average it takes three years of pain to get your sales team on board the services express. You heard me…three years.
• Your product centric culture will fight any and all necessary changes like a mad dog cornered in an alley. Cultural change is your prime mandate.
• Your frontline service and support personnel will be the first to embrace the change if you position it the correct way. They already have the customer’s trust. Give them new knowledge and skills and they will lead the.

Research, assess, consult, and train on all aspects of strategic account management:-Train sales account managers on how to get the business easier and faster-Train services account managers on how to keep and grow the business.

Strategic Customer SuccessLead a group of talented gray hairs that help B2B companies understand, assess readiness, and implement a customer success strategy and build customer success capabilities. Team speaks, consults, coaches, and trains on all aspects of the brilliant customer success performance chain. Customer success technology industry research.

Lectured services executives and managers on the marketing and selling of services within technology companies.

Trained rising technology stars from countries across Latin America on e-business, then facilitated and coached them on their implementation plans when they returned to their respective companies.

Research, wrote, spoke, and trained on the professional services issues most important to services leaders.

Ed.D., Human Resource Development

Bachelor Of Science (Bs)