Instrumental member of a 25-person help desk team providing remote technical troubleshooting support for hardware and software issues for end-users via phone, email, and chat. Leverages remote desktop software to diagnose and resolve problems on end-user devices promptly. ➣ Assists senior administrators, nurses, and staff at multi-facility senior care nursing homes with network connectivity issues, including wireless configuration and VPN troubleshooting.➣ Documents customer interactions, solutions, and troubleshooting steps in the ticketing system.➣ Coordinates with Tier 2 and Tier 3 support teams to escalate and address complex technical issues.

Tasked with driving sales and new business development efforts of market leading beer, wine, and non-alcoholic beverage product brands across metro Atlanta. Provides sales and inventory support to over 70 retailers.➣ Earned commendation as one of the top ten sales associates in the company for five consecutive years.➣ Collaborates daily with retailers and wholesalers to enhance sales volume and grow profit margins.➣ Gathers insights on customer needs and preferences through consultations with purchasing personnel.➣ Evaluates competitive merchandise and market conditions to inform strategic buying decisions.➣ Built an extensive pipeline of quality opportunities from prospecting, networking, and customer referrals.

Provided direction, guidance, and hands-on support to up to 65 employees in sales, inventory management, and customer service functions. Oversaw product promotions and merchandising, staff training and development, customer service escalations, community outreach, and daily store operations. ➣ Recognized by leadership for consistently meeting or exceeding monthly and annual revenue targets. ➣ Inspected merchandise to ensure accurate pricing, proper display, and adherence to advertised features.➣ Monitored sales activities to guarantee customers received quality products and exceptional service. ➣ Developed and managed staff weekly schedules, maintaining accurate records of employees' timecards.

Earned a series of promotions with escalating leadership responsibility throughout a 19-year tenure. Oversaw day-to-day store operations in a fast-paced, dynamic retail environment. Supervised up to 140 part-time associates and 13 department and assistant managers and led hiring, training, development, and performance management. ➣ Spearheaded multi-million dollar inventory control and organizational initiatives as the team captain for the divisional reset team.➣ Accountable for product merchandising, inventory management, cost control, profit and loss (P&L), and consistently achieving quarterly and annual revenue targets. ➣ Monitored key performance indicators (KPIs) such as IPLH, sales per customer, sales per square foot, and gross and net profit, ensuring the achievement of store and corporate goals. ➣ Directed the recruitment process and implemented comprehensive job training through management-led sessions and individual, on-the-job coaching.➣ Served as the primary contact to address employee concerns, enforce state and federal labor laws, and resolve workplace issues professionally, promptly, and discreetly.