Servon Lewis Email & Phone Number

New York, Ny, Us

ITSM Software developer Rust .NetSwiftUIFlutterReactJsReact NativeGraphQLApollo ServerApollo ClientElectronNodeJsPythonPowerShell, Aws LambdaAws App SyncServerless Framework

New York, Ny, Us

Windows Engineer Scripting- Providing custom PowerShell tools to enhance productivity and reduce time consumption- Utilizing VS Code for advanced Powershell and intermediate SQL scripting- Utilizing Windows PowerShell for Automation and Tool Making- Storing valuable data using SQL Server Management StudioMobility Support-Proficient in support of Blackberry OS, Apple iOS, and Android- MDM and MAM policy and profile creation and maintenance- Deploying and securing Kiosk IPads using Apple Configurator and Bes12 - Provisioning and supporting Good powered by Blackberry, as well as various third-party applications.- Utilizing Good Dynamics servers such as Gems, Good Share Console, Good Control, GMC, BES12 and Good ControlDesktop Support Services- Troubleshooting various software related issues such Microsoft Office and Market Data Applications with additional specialization to finance industries (ie: Bloomberg, Factset, Thompson One)- Document Server installations and upgrades using best Change Control practices- Monitoring health of network utilities via IIS and Task Scheduler- Mapping/permissions users to shared directories using Active Directory and DFS- Installing software using the Altiris Notification Server for Windows 7 desktops- Reimaging desktops with the use of the Altiris Deployment Console - Configuring Print Queues for users to map and connect to- Creating and managing Group Policy Objects- Managing user’s tickets via Service Now and ITIL best practices- Processing requests for computer and telephone services; provided technical assistance andproblem resolution-Overall tech support for various OS environments including Windows 7, Windows10, Windows Server 2016, and MacOS- Assisting the Corporate Real Estate team with moving users to new locations

New York, Ny, Us

- Provided end user technical support to over 2000 users globally.- Utilized Active Directory to provide access to user and service accounts, software, and to company directories.- Installed Software using the Altiris Notification Server, for Windows XP and Windows 7 desktops.- Provided excellent remote access support for Citrix, using RSA, and Entrust clients.- ITIL management through the use of HP Service Manager, and Service-Now.- Troubleshoot various software related issues, such as Microsoft Office 2003, 2007, and 2010.- Managed and supported user’s mobile devices such as Blackberry, iPhone, and Android.- Mapped and Troubleshoot network printers.- Assisted in the process of enforcing BYOD by migrating users from Blackberry to Good for Enterprise.- Create Run books which provided known solutions and procedures, which increase work capabilities for the team. - Provided first level Voice and Networking support for users.- Provided Desktop Support level experience to the Help Desk, increasing the First Call Resolution count for the entire company.

New York, Ny, Us

- Processed requests for computer and telephone services; provided technical assistance andproblem resolution. - Reimaged desktops with the use of the Altiris Deployment Console. - Installed Software using the Altiris Notification Server, for Windows XP and Windows 7 desktops.- Mapped users to shared folders/groups from Active Directory.- Serviced user’s tickets with HP Service Manager.- Troubleshoot various software related issues, such Microsoft Office 2003, 2007, and 2010.- Migrated user’s from Windows XP to Windows 7 along with training for the user’s efficient use.- Mapped and Troubleshoot network printers- Assignment and removal of RSA and SecurID hard and soft tokens from RSA Admin console.

- Hardware and software installation for various customers.- Setup and networked desktops and printers.- Serviced and Troubleshoot user issues.

Port Washington, Ny, Us

Contract with NYC Board of Education- Installed and configured PC and MAC Desktops with the NYC Department of Education School system. - Troubleshoot, configured BIOS, ghost imaged and repaired desktops and laptops. - Rebuilt and networked printers such as HP, Brother, and Lexmark. - Traveled from site to site providing desk side support directly to the customer. - Completed an Apple hardware, software, and laptop training. Shadowed seniortechnicians gathering skills and useful information.- Received great reviews from customer feedback for customer service and efficiency of work.- Cut 1 to 2 hours off of each deployment using the newest and most efficienttools offered by Windows and 3rd party companies. This improved efficiency and cut costs.- Simultaneously installed and configured multiple devices to reduce the time of deployment.

New York, Ny, Us

- Worked at multiple office sites to troubleshoot and resolve employee technical issues. - Utilized Active Directory to set up and manage user accounts. - Installed, upgraded, and maintained software on computers. Troubleshoot many network printer issues. - Upgraded and rolled back device drivers. - Instructed workers how to properly troubleshoot their own issues, thereby establishing new best practices.- Was designated as the “go to” technician by my supervisors, as a result of ability to solve technical problems.