Susan Schoemmell, Email & Phone Number

Midlothian, Va

My position of Client Service Professional at H & R Block during the 2013 tax season was to offer the client exceptional service starting with the initial contact, either in person or on the phone; during the office visit and ending with the client's closing sale and leaving the appointment. The emphasis was the use of soft skills to manage appointments and walk-in client flow, time management, organization, products and service and to resolve and expedite any client issues.

I was support staff to Financial/Wealth Advisors. Other coverage would also require being cross-trained in operations to support that area as well. Licenses: series 7, 63, 66 & 31. In 2010 & 2011, I completed a Morgan Stanley Smith Barney class in Financial Planning. Professional phone manner.Client service and confidentiality.Fast paced work environment. Prioritize and multi-task daily work load.

4 separate offices with approximately 40 full time associates; Held a NYS Real Estate License)As Office Manager I was responsible for various duties to coordinate organizational purposes between offices in the various locations: licensing for associates, overseer of employees for office coverage and vacation schedules, maintenance of contract and purchasing, review of policies and various projects that would be needed to update data systems. Support and liaison between the company managers and sales staff. Maintain policy of professional office atmosphere.

East Hampton, New York

Allen M Schneider Associates was a real estate company with six offices located in Long Island, NY. I initially worked in the Bridgehampton Office and then moved to the East Hampton to start up a new office location. Various office duties included heavy phone contact with clients and public, filing and maintenance of office documents and policy, maintenance of office equipment and supplies. While employed with Allen M Schneider Associates, I held my New York State Sales Persons License and New York State Notary Commission.

East Hampton, Ny

My initial employment with the Barbara Brennan School of Healing started as a receptionist/secretary. My job description included handling of mail correspondence, telephone contact with people from a worldwide audience, workshop registration, typing transcription from a taped workshop, general office work. As the school and registration increased, I was asked to create a position as Registrar for the Introductory workshops and 4-year certification program in Healing Science Training. In this position, I oversaw an approximately 500 student base in the 4-year program and over 1,000 yearly registration in the Introductory workshops. I was also responsible for screening applicants for the Introductory Workshops and processing the proper compliance paperwork to insure an efficient registration process. In this capacity, I originated and maintained the data base for the Introductory workshops, full-time students and graduates program.