Esther S. Email & Phone Number

Spain

Remote

Spain

- Review CV's in pipeline to match candidate skills with different open roles across Europe. (Software Developer, PO, PM...)- Sourcing candidate in LinkedIn recruiter/Otta.- Invite candidates to a screen interview scheduled via Workday with google calendar, Teams or Zoom. - Interview screen with candidates in the first stage of the process, write feedback and schedule next stage interview with HM.- Create and communicate offers to candidates, check the right to work, gather documentation and create contracts.- Being POC for candidates for any contractual query during hiring process.- Coordinate with different departments during candidate hiring process (PBP, HR, IT...)- Post new job adverts.- Manage HR database ATS (Workday).- Monitor and analyse different data (SLAs, time to hire, time to offer...) to improve processes and provide best candidate experience.- Leading and collaborate in different projects to improve candidates / stakeholders experience during recruitment process. (Standarize recruitment process, role mapping in tech department, create resources for HM, candidates and recruiters)- Build a close relationship with stakeholders to understand and meet their needs- Prepare meetings, power points, documents to sumarize data, ad hoc trainings, engagement events...etcACHIEVEMENTS:- Improved stakeholder relations by providing clear and detailed access to information by creating a comprehensive role mapping guide for Tech TA team and hiring managers This guide includes detailed information about each role within the team,the steps of the selection process, and specifies the ownership.- Lead a project that created a confluence space to serve as a single source of truth for all TA ensuring accuracy and clarity. Unified all information across different tools and created new information to standardize procedures.- Conducted training for the entire TA dept on utilizing Confluence to efficiently search for information and build new knowledge sources.

Cork, Ireland

- Coordinate / Manage all logistic and admin part of the recruitment process for open roles across Europe. (HR, Employee relations, Rec2Rec, PBP, loss prevention, IT,software developer, Desktop support...)- Interview candidates (competency based questions) write feedback and participate in debriefs. - Being the first point of contact for all candidates during the recruitment process. - Scheduling high number of interviews and meetings in coordination with hiring managers and recruiters with complex calendar management. - Build strong relationship with hiring managers and recruiters to coordinate recruitment process for new roles to meet their needs.- Onboarding new team members and deliver trainings. - Analyze data to develop strategies to improve the recruitment process and candidate experience. (reduce time to contact candidates, time to receive feedback, time to schedule interviews...)- Manage high volume workload prioritizing task in order to deliver result for most urgent hiring needs.- Recruitment administrative tasks through HR data base.(Icims, HireVue and Hire)- Prepare meetings, power points, documents to sumarize data, ad hoc trainings, engagement events...etcACHIEVEMENTS:- Successfully onboarded new team members by providing training sessions, organizing shadowing opportunities with subject matter experts within the team, and monitoring their performance.- Lead the team to achieve a 15% reduction in missed SLA compliance in timely communication with candidates by analyzing reports, addressing root causes, training the team and driving the team to exceed the required target at 95%- I successfully reached 100% SLA compliance in timely communication with candidates and was recognized as the departmental leader for 26 consecutive weeks, exceeding the required target of 95% consistently.- Successfully scheduled +100 phone interview and 50 panel interviews per month exceeding targets.

County Cork, Ireland

- Management of the entire logistic process of break and fix activities. -Coordinate the scheduling of all activities for onsite resolution with clients and engineers, through calls and emails, to provide technical support.- Parts order management, follow up with any potential issue during the dispatch process.- Coordinate teams of engineers to perform tasks.- Manage real-time queues and base decisions on urgency and customer specifications. - Proactively coordinating multiple sources across EMEA to provide technical support on escalation issues raised by the local management.- Taking ownership of queries raised by phone and email in a timely manner to help internal support groups, customers and other departments on logistics/scheduling matters.

County Cork, Ireland

- Investigating complex situations and potential fraud. (phishing, scam...)- Property damage assestment and resolution during and after Arbnb reservations.- Reviewing queued results in multiple high volume queues that prevent potential risks.- Escalation expert. Point of contact between customer service agents and trust and safety queues,determining the urgency of the cases and taking the necessary measures for a quick action.- Performing proactive calls to mitigate online fraud.

Cork, Ireland

- Support Airbnb customers with their queries via inbound calls, email and chat to provide a beautiful customer experience.- Provide assistance during the reservations and mediate in complex situations.- Prioritize urgent cases to provida a fast solution and quality service. - Manage payment refund, cancellation refunds and re-bokkings.- Work in collaboration projects to improve the quality of the customer service to provide the best experience.

Panamá

- Educational Coordinator: * Planning, management, implementation and leadership of activities undertaken from the education department (Improving the quality of the Educational System in the area of gender) * Font files verification, systematization, writing reports, accounting, contribution of materials, and preparation of promotional material. * Management of the recruitment process for workshops.- Coordinator of "Fe y Alegría Indian project" Management, planning, implementation and monitoring of "Completion of Primary Education for Youth and Adults of the Ngäbe Bugle project" and "Intercultural Bilingual Education Project" applied to schools communities of Ngäbe Bugle. Lead activities, writing reports, accounting, verifying sources, monitoring tours, purchasing materials.

Panamá

- Coordinator assistant for Non Governmental Organization ADEMUS (Association of Women United Chame).- Planning and implementation of agro-industrial project to promote local economy. - Coordinate and lead activities for a group of 15 women to pomote empowerment and participation of women in the community and contribute to the autonomy process.- Write reports, administration of resources and create a data base with all information to justify budget and monitor project.

Pamplona, Spain

- Managing, supervising and lead a flat with pregnant minors in situations of vulnerability, working the autonomy process.- Psychological support

Pamplona Area, Spain

- Receptionist, management, secretary, accounting and maintenance of municipal pools.- Deal with customer issues and provide them with a quality service.

Pamplona Area, Spain

- Customer service and cashier. Deal with the issues that may arise in a commercial environment.

Pamplona Area, Spain

Be part of the car production chain.

Cuba, La Habana

- Community Social Work in "House of the boy and girl": Working with elementary school children in promoting Human Rights, UNICEF project. - Leading a project on the active participation of children in the neighborhood.- Community Social Work "Workshop on Integral transformation of Cayo Bone." Promote active participation in the neighborhood of older people with the project "University of the Elderly’’

Gestión De Recursos Humanos (Human Resource Management), Level 6. Higher Certificate, Cork, Ireland

Official Master Degree "Culture Of Peace, Conflict, Education And Human Rights", Master Degree. Spain

"Specialist In Development Cooperation Project Management "(Logical Framework Approach), Master Degree 400 Hours. Online

Social Work Degree, College Degree, Spain

"Human Resources And Management", Human Resources, Course, 200 Hours Online

"Integral Pedagogical Techniques And Skills", Course, Panamá

"Education For Development", Social Work, Red Cross Course 30 Hours. Spain

"Gender Perspective In Development Cooperation I & Ii", International Development Cooperation, Course 60 Hours, Spain

"Logical Framework Approach In Development Cooperation", International Development Cooperation, Red Cross Course 30 Hours, Spain

"International Cooperation", International Development Cooperation, Red Cross Course 40 Hours, Spain

"Social Diagnosis Health", Social Work / Health, Course 50 Hours, Spain

Computer And Internet Course, Computing, Course 60 Hours. Spain

Employee Relations And Siltra, Human Resources Management/Personnel Administration, General, Course 60 Hours, 2024