Steven Green Email & Phone Number

Birmingham, Al, Us

St Louis, Missouri, Us

Tools Used: SQL Server Integration Services, Azure Data Factory, Visual Studio 2019, Power Automate• Created an internal data validation tool to improve data integrity and streamline future testing processes.• Authored comprehensive technical documentation & processes for a new team of data validation engineers.• Planned the migration of existing SQL Agent Jobs to Azure Data Factory and other cloud ETL services.• Presented production changes in Change Management meetings to ensure seamless deployment and adherence to organizational standards.

Rogers, Arkansas, Us

• Engineer and maintain ETL processes and pipelines for 4 major retailers.• Develop in-house tools integrated with the company communications platform.• Develop new log views for leveraging Datadog distributed tracing• Create complex SQL and Vertica queries for Data warehousing needs.• Implement S.O.L.I.D. Coding Principles for new code and updating existing code.• Updating and creation of technical documents to ease new hire onboarding • Use Azure Devops and Kubernetties to create new deployment pipelines

Tacoma, Wa, Us

Tools Used: Powershell, Office365, Polycom Cloud• Created and leveraged PowerShell Scripts to assist in troubleshooting MS telecom issues.• Function as an escalation point for the NOC to troubleshoot remote telecom equipment.• Implement processes and tools that support the continued health of customer environments.• Worked in a focused team supporting a company and its 86,000 employees in over 34 countries.• Become a subject matter expert in Polycom PDMS-E UC Cloud for Continuant customers.

Tacoma, Wa, Us

• Triaged initial alarms, events, and assigned incidents to appropriate priority and resolver group.• Provided support for telecom OEMs such as Cisco, Avaya, Nortel, Siemens, and Microsoft.• Leveraged the Problem Management Database to document and resolve recurring issues.• Worked in a team of NOC and UC Engineers to triage an average of 15k alerts each month.

Tacoma, Wa, Us

• Supported monitoring solutions for over 300 customers and their telecom equipment.• Coordinate with Project Managers and UC Engineers to implement customer monitoring solutions.• Identified solutions, defined problems, and created documentation for changes in Service Now.• Worked in an implementation team supporting a MS Solution install for a company spanning over 34 countries, migrating over 20,000 users over the span of 6 months.

Menlo Park, Ca, Us

Software Used: SCCM, Lotus Notes, Office365, MS SQL Server 2016• Imaged and deployed over 300 desktops and laptops using deployment documentation.• Created PowerShell scripts to assist in everyday troubleshooting issues for the T1 Helpdesk.• Perform complex hardware and/or software upgrades to existing equipment.• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level• Perform complex moves, adds, changes in computer equipment

Montreal, Quebec, Ca

Goal: To gain valuable experience in the field of internal security policy. Value: By working with its many different business units around the world, CGI is able to provide effective internal security solutions that protect not only the enterprise but the clients themselves.My Contribution:• Identified high-risk businesses processes within an enterprise environment using security controls• Created process solutions to protect sensitive information based on industry best practices and standards• Worked on an international team performing analysis and updates on existing security policies.

Chattanooga, Tn, Us

Goal: To provide automation to employees that reduce tedious manual tasks that hamper productivity and efficiency.Value: By providing quality automation, Unum can deliver exceptional service experiences by focusing on the customerMy Contribution:• Implemented three robotic automation solutions within production-level business processes.• Used Visual Studio and Team Foundation Server to coordinate project work with other Interns.• Prepared technical design documentation for PEGA RPA and RDA solutions.• Used process automation to reduce overall completion time for daily business processes.• Used the Agile methodology to with other Interns to deliver technical specifications.

Tuscaloosa, Alabama, Us

Goal: To support CAPS projects through the deployment and implementation of security, systems, and network solutionsValue: By working alongside developers and business analysts, CAPS is able to provide high-quality solutions to development contractsMy Contribution:• Provided IT support for over 100 developers and administrative staff using the YouTrack ticket system.• Assisted in installing Blade Servers, Switches, NASs, and SANs in a shared data center. • Developed PowerShell and Batch scripts to automate administrative tasks and deployments.• Provided hardware and software troubleshooting on developer issues.• Worked in Windows Deployment Server to deploy workstations in a variety of configurations.• Created golden images using VMWare vSphere to be deployed in Windows Deployment Server.• Helped Manage iOS, Android, Mac OSX, and Windows assets in an Enterprise Environment. • Installed and configured Windows Server 2012 R2 and 2016 servers for development needs.

Worked as a consultant with the CIO of the state of Alabama to determine options on how to provide and expand the current broadband infrastructure to rural citizens within the state.

Goal: To provide an enterprise level solution that will improve scholarship management and scholarship distribution.Value: By providing an enterprise level solution, students and faculty were able to implement a more organizedscholarship management system.My Contribution:• Used the Waterfall SDLC methodology to gather required specifications to exceed client expectations.• Provided the team with a more thorough understanding of the business requirements of the project.• Used MS Visio to transform business requirements into technical design blueprints for development• Developed a MS-SQL Schema using Transact SQL statements in order to prototype the solution.

Goal: To ensure clients achieve the maximum technological utilization for their customers.Value: By providing a variety of high-quality enterprise solutions for customers, we enabled our customers to efficiently and effectively operate in a way that helped boost business. My Contribution:• Designed, installed, and maintained complex enterprise solutions for healthcare providers.• Installed and Administrated remote databases and database backups for over 40 offices.• Performed Configuration, Logging, and Diagnostics on Databases in SQL Server 2012 R2• Executed complex SQL queries and stored procedures using SSMS.• Resolved end-user issues in both a remote environment and onsite support using a Bomgar.