Setaruzzaman Shahin Email and Phone Number

⎫ Track record of successfully advising managers on a range of Employee Relations issues including complex cases with minimal supervision.⎫ Ability to self-manage and prioritise conflicting demands.⎫ Proven effective problem-solving ability⎫ Track record of successfully advising managers on a range of Employee Relations issues including complex cases with minimal supervision.⎫ Experience in supporting change management in a complex, unionized environment⎫ Working closely with the Store Manager to ensure that company targets, KPIs, goals and standards are achieved. ⎫ Assist in the prioritisation and organisation of store activity to maximise sales. ⎫ Enjoy the challenges of the new position. ⎫ Provides best customer services, strong leadership, communication planning and organisational skills. ⎫ Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard customer of service. ⎫ Assist the Store Manager in monitoring and controlling a daily payroll budget. ⎫ Maintain all store paperwork according to policies and standards. ⎫ Assist in boarding and training of new employees in POS, product knowledge, sales and customer service. ⎫ Coach, monitor, and develop team members for improved performance and recognize excellent performance.

⎫ Provide a high standard of customer services.⎫ Supervises and manages employees. ⎫ Manages all day-to-day operations.⎫ Understands employees’ positions well enough to perform duties in employees’ absence. ⎫ Assist the Branch Manager to maximise sales revenue.⎫ Assist Store Manager in communicating company values and goals to the employees. ⎫ Manage inventory control and meet or exceed inventory goals. ⎫ Assist the Store Manager in maintaining an enthusiastic and professional standard of customer services.⎫ Assist the Store Manager with the recruitment, training, development, coaching, and succession of high-performing, results, and driven associates. ⎫ Work with the management team to develop staff incentive schemes to increase individual motivation and promote teamwork. ⎫ Organize, and assist in the development of branch staff under the guidance of the Store Manager.⎫ Maintain a high standard of personal appearance and customer care within the branch retail team. ⎫ Ensure that the store meets the Company’s retail standards at all times.⎫ Assist the Store Manager to implement promotional and sales initiatives. ⎫ Takes special orders in person and over the phone to generate an amount of additional revenue.⎫ Recommended selected and helped locate merchandise based on customer needs and desires. KEY ACHIEVEMENTS⎫ Exceeded sales targets by 85% in 2014, 92% 2015, 77% in 2017,88% in 2018 and 79% in 2019⎫ Exceeded sales targets by 35% in April 2021⎫ Got assistant manager position offer Customer service skills

⎫ Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard customer service. ⎫ Assist the Store Manager in monitoring and controlling a daily payroll budget. ⎫ Create a rewarding environment in which to work, generate a team atmosphere. ⎫ Manage inventory control and meet or exceed inventory goals. ⎫ Maintain all store paperwork according to policies and standards. ⎫ Assist in onboarding and training of new employees in POS, product knowledge, sales, and customer service. ⎫ Coach, monitor, and develop team members for improved performance and recognize excellent performance. ⎫ Stocked and rotated inventory regularly.⎫ Processed merchandise returns and exchanges. ⎫ Worked as a team member performing cashier duties and product assistance. ⎫ Replenished merchandise shelves with items from the stockroom.⎫ Earned “Top Seller” for two consecutive quarters in 2012.