Operations Manager
CurrentThe World’s Largest Swim School Franchise, with 150+ Locations in 30+ Countries around the world.▪ Supervising 35+ aquatic and 15+ front desk staff to ensure high quality service and customer satisfaction.▪ Overseeing schedules, attendance, and shift coverage for all staff.▪ Leading in-service meetings and performance review process for all personnel.▪ Directing and assisting with closure of lesson sets and creating lane schedules.▪ Collaborating with the General… Show more The World’s Largest Swim School Franchise, with 150+ Locations in 30+ Countries around the world.▪ Supervising 35+ aquatic and 15+ front desk staff to ensure high quality service and customer satisfaction.▪ Overseeing schedules, attendance, and shift coverage for all staff.▪ Leading in-service meetings and performance review process for all personnel.▪ Directing and assisting with closure of lesson sets and creating lane schedules.▪ Collaborating with the General Manager on hiring, training, and mentoring new employees.▪ Teaching and assessing students using the Aqua-Tots curriculum.▪ Developing unique social media content with the marketing team.▪ Engaging actively in the provision of client service, and responding to inquiries and complaints.▪ Monitoring facility maintenance, and reporting any concerns to the management/owners. Show less