Hsiao Chin-Yang Email & Phone Number

Taipei, Taiwan

- Led a team of 3 in delivering data analytics and Google Cloud solutions tailored to manufacturing clients, achieving a 25% reduction in data processing time and a 15% improvement in client satisfaction within 6 months.- Designed and implemented 30+ custom Tableau dashboards for manufacturing sectors, including automotive, electronics, and heavy equipment, reducing reporting times by 40% and enhancing operational decision-making.- Automated complex data workflows for manufacturing pipelines using SQL, Talend ETL, and Excel Macros, enabling clients to save over 20 hours weekly and improving data accuracy by 30%.- Integrated Google Cloud solutions across 10+ manufacturing projects, optimizing data storage and analytics processes, and reducing infrastructure costs by 20%.- Collaborated with manufacturing clients during presales and project scoping, securing a USD 200K deal and driving a 22% increase in manufacturing-related quarterly sales.- Managed end-to-end project delivery for manufacturing clients, ensuring 100% on-time completion and maintaining a 98% satisfaction rate by addressing unique industry needs.

Taipei, Taiwan

- Instrumental in the establishment of the Taiwan Information Security Association (TWISA) in 2020, playing a pivotal role in its registration and organizational development.- The association comprises a diverse membership, including domestic independent researchers, developers, agents, and professional system integrators specializing in cybersecurity.- Responding to the evolving landscape driven by technologies such as 5G, AI, and IoT, TWISA serves as a hub for members to exchange insights and business referrals, fostering collaboration within the manufacturing and Financial Services Industry (FSI) sectors.

Taipei, Taiwan

- Led strategic account management at PTC Inc., a global industry leader listed on NASDAQ (PTC), specializing in cloud-based SaaS augmented reality (AR), industrial internet of things (IIoT), product lifecycle management (PLM), and computer-aided design (CAD) software since 1985.- Served as the key account owner for JABIL Inc. in China, Taiwan, Malaysia, and Singapore, successfully closing an USD 800K deal and cultivating enduring client relationships for ongoing success.- Collaborated with over 100 C-level executives to shape project visions and goals, acting as the client advocate to ensure swift and effective product adoption.- Surpassed annual performance targets, achieving an outstanding 109% of the quota and contributing significantly to the company's total revenue of USD 900K in 2022.- Recognized as a top performer with the 2022 President’s Club award.- Departed to pursue a new challenge as a Customer Engineer, seeking opportunities to apply technical expertise and enhance customer satisfaction in a more hands-on role.

Taipei, Taiwan

- Led the Manufacturing division as the Account Manager Team Lead at Cloud Mile Inc., a prominent player in the cloud industry. Founded in 2016, Cloud Mile swiftly rose to become one of the top four Google Cloud Platform (GCP) partners in APAC by revenue since 2020, simultaneously earning the distinction of being the first GCP Managed Service Provider in Taiwan.- Cultivated meaningful relationships with clients, gaining a profound understanding of their unique needs and contributing to a significant upsell of USD 600K to address those requirements.- Initiated a comprehensive overhaul of client onboarding processes, resulting in a remarkable 55% improvement in client engagement.- During H1 of 2021, led a dynamic 3-person team to achieve outstanding results, securing USD 2.6 million in revenue and surpassing performance targets with a remarkable 108% achievement.- Departed Cloud Mile for a career advancement opportunity at a global industry-leading company.

Hsinchu, Taiwan

- Spearheaded SolidWizard (Ticker: TW: 8416) as the top revenue partner of Dassault Systèmes in Taiwan and China, specializing in reselling computer-aided design (CAD) and product lifecycle management (PLM) software. Provided comprehensive support from planning and design to deployment and continuous improvement of Dassault Systèmes solutions in a low-risk environment.- Successfully developed relationships and secured deals with over 180 potential accounts, including major entities such as TSMC.- Recognized as the top 2 sales associate company-wide in 2018 and 2019, surpassing over 120 salespeople across 11 branch offices in Greater China. Achieved outstanding revenue performance, personally landing USD 700K-1.1 million and surpassing performance targets by 162%-173% in 2018-2019.- Led a team of two to achieve 100% of sales performance goals through regular book discussion groups focused on inspirational sessions.- Departed to enhance skills in cloud computing, big data, and IT/OT cybersecurity.

Taipei, Taiwan

- Led the development and implementation of Solveright’s data visualization and cloud analytics services, with a strong focus on Tableau, SAS, and SQL to streamline operations and enhance client outcomes.- Leveraged SAS statistical tools to refine data cleaning processes, achieving a 20% increase in data accuracy and reliability across various client projects.- Designed and deployed interactive Tableau dashboards, enabling a 30% improvement in data accessibility and decision-making support, tailored to meet the specific needs of clients in diverse industries.- Implemented automated data workflows using SQL scripting, Talend ETL tools, and Excel Macros, significantly boosting efficiency in data processing and visualization tasks.- Fostered a culture of collaboration and innovation within the team, aligning data analytics strategies with Solveright’s business objectives, which contributed to consistently exceeding sales quotas by 110-153% from 2014 to 2016.- Departed to explore advanced career opportunities that would further challenge and expand my expertise in business development and technical presales.

Taichung, Taiwan

- Served in Taichung Armed Forces General Hospital, a healthcare institution under the Ministry of National Defense, Taiwan, dedicated to providing clinical care to soldiers.- Executed daily operational tasks, including storage provisioning, thin pool reporting/monitoring, and the creation of EMC Symmetrix remote data facility (SRDF).- Honorable discharge.

Master'S Degree, Mba Program In Information Technology

Graduation Score: 3.96 Thesis Score: 4.0 GPA: 3.92

Bachelor'S Degree, Biostatistics