Clinical Support Specialist
CurrentReceiving ingoing and perform outgoing phone calls pertaining to mental health services, communicating with potential new clients and service providers in an effective way to provide appointment openings and provider information. Educate myself on changes with medical insurance provider coverage within the Mental Health sphere.Collaborate with other offices and clinicians to provide availability schedule clients for appointments across several Pennsylvania counties for mental health services, maintain Excel files and multiple spreadsheets for appointments, appropriately refer out therapy seekers to services pertaining to their specific needs.Compile, organize, and efficiently respond to medical record requests to ensure that I act in accordance with HIPPA guidelines while sending records via fax, email, mail, etc.