Seth Abbott Email & Phone Number

London, ON, CA

London, Ontario, Canada

Toronto, Ontario, Canada

• Implement effective strategies to increase customer satisfaction scores above 70%
• Assisting with training and orientation activities as needed or directed
• Planning, coordinating and controlling daily operations of the team
• Create and develop performance reports, delivery method, scope of work, and general duties records for the team
• Create, review and maintain all technical support related processes and documentation
• Act as a mentor and provide oversight, coaching, and training to technical support staff

• Resolve customer product complaints empathetically and professionally
• Inform customers about service and assess individual needs
• Follow security policies and procedures relating to sensitive user information

London, Ontario, Canada

• Patrolling building perimeters and premises
• Responding to alarms and calls of security concern
• Keeping daily logs of activities and any issues addressed

London, Ontario, Canada

• Assist customers with setting up and navigating software
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.

Melbourne Ontario

• Officiated groups of up to fifty players simultaneously
• Inspected paintball equipment, repaired if needed
• Communicated with referees/management via radio

Certificate, Emergency Telecommunications, Presidential Honours

• Utilize self-reflective techniques to evaluate/enhance professional practice • Communicate effectively in a team based environment •.

Advanced Diploma, Cybersecurity

Ontario Secondary School Diploma, 9-12

Activities and Societies: Technology club • Specialist high skills major in Environmental Technology