Seth Ansell Email & Phone Number

Wooster, Ohio, United States

Wooster, Ohio, United States

▪ Operate VSE 6.2 MainFrame to ensure job completion in both Test and Prodenvironments▪ Backup Test & Prod MainFrame VSE Environments to virtual tapes per company policy▪ Send and verify receipt of FTP transaction between MainFrame and outsidethird-parties▪ Utilize custom PowerShell scripts to implement changes to AD Users and Devices▪ Setup and configure Windows 2019 servers in Vsphere▪ Troubleshoot and resolve issues relating to SharePoint sites, document syncing, andother issues impacting teams▪ Create and Manage AD security groups, distribution groups, and shared mailboxes perbusiness specifications▪ Investigate suspicious emails, links, and attachments utilizing Cisco Malware Analytics,SecureX, Umbrella, and other security software packages▪ Assist with SCCM deployments including updates and software packages▪ Utilize Commvault to restore files from backup▪ Troubleshoot issues regarding User's accessing their VMs▪ Provide access to file shares and servers based on principle of "Least Privilege"▪ Enroll new users in DUO and resolve issues pertaining to DUO MFA▪ Assist in management of eFax digital faxing solution▪ Assist Networking Administrators with configuring/deploying switches (Including PXESwitch)▪ Assist with managing of Company Email utilizing Office 365 Exchange, Mimecast, andCisco Email & Web Manager

Wooster, Ohio, United States

▪ Answer calls from internal & external users regarding technical issues▪ Support over 1000 external agencies & 300 internal users with WRG software & systemsvia remote support software▪ Manage Help Desk email & respond to requests, inquiries, & incidents▪ Create & resolve incidents in accordance with company SLA & escalate to appropriateteam when necessary▪ Create external user AD accounts & configure them with proprietary software & systems▪ Manage AD group memberships & disable AD users upon termination▪ Troubleshoot errors on online Agent Portal & quoting systems▪ Provision corporate PCs & install/configure software▪ Provide software support for internal users on proprietary and non-proprietary software▪ Assist in ticketing software conversion (SCSM to ServiceDesk Plus)▪ Create knowledge base articles on issue resolution for department use & processdocumentation for company-wide use▪ Send company-wide system outage & maintenance notifications

Ashland, Ohio, United States

▪ Answer incoming calls, create tickets, and be first contact for IT issues▪ Create reports utilizing PowerBI and SQL (Sales, Inventory Purchases, etc.)▪ Support Sales, Inventory, and CRM Systems (Dynamics NAV)▪ Setup, educate, and acquaint new employees on NAV and Office 365▪ Setup, support, and troubleshoot hardware such as: Desktop Workstations, Laptops,Mobile Phones, Mobile Warehouse Scanners, Network Printers, Label Printers, and more▪ Manage Jive VOIP system and company phones▪ Update and support Windows 10 machines▪ Create and oversee knowledgebase articles on company processes/software▪ Manage company social media and website content utilizing custom CMS

Ashland, Oh

▪ Generated, researched, and pitched ideas for posts on the company website▪ Wrote, edited, published, and promoted content▪ Promoted new posts using advertisements, emails, social media, and other methods to alert andattract new readers▪ Oversaw and managed SEO for corporate website▪ Assisted with I.T. in general duties including system conversion, hardware changes, and support

Ashland, Ohio

Past employment as a Marketing & Sales Intern at Bookmasters/Baker & Taylor Publishing Services. Assisted with writing and editing book descriptions, author bios, blog posts, and corporate press releases. Assisted with sale functions and research publishing industry and sales trends. ▪ Designed and sent digital marketing newsletters to over 1000 libraries and bookstoresacross the country using MailChimp▪ Performed AB testing to determine successful newsletter strategies▪ Collaborated with marketing team to assist in creation of seasonal and Christian productcatalogs▪ Verified product information in ONIXEDIT system and our customers’ online stores▪ Performed physical, bulk mailing to numerous libraries▪ Assisted in daily office operation

Mansfield, Ohio Area

Public Relations & Marketing Intern at Destination Mansfield Richland County. Wrote articles, conducted research, and maintained spreadsheets and website. ▪ Conducted research and interviews for written content▪ Wrote articles promoting local businesses, organizations, and events▪ Updated and maintained website using CMS▪ Fulfilled visitor information requests and bulk mailing requests▪ Assisted with managing of Visitor Information Center▪ Assisted with preparation and setup of special events

Ashland, Ohio

Public Relations Intern for Auxiliary Services department of Ashland University. Wrote press releases, assisted with administrative duties, and compiled and designed the department's annual report. ▪ Wrote articles and press releases promoting and outlining department’s events andaccomplishments▪ Designed and compiled department’s annual report▪ Assisted in manually transferring catering Metadata from old software to new software▪ Assisted with front desk and other administrative duties