1. Responsible for managing the relationship between Vivo Energy and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment. 2. Identify gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advise or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Vivo Energy. 3. Maximize all sales development potential whilst protecting Vivo Energy’s interests, through the coaching and motivating of Retailers. 4. Participate in Attraction and Selection of the right Retailers 5. Through coaching, supporting and Performance Management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated6. Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites) 7. Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans. 8. Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals. 9. Manage and maintain territory plan through planned renewals/renegotiations for Dealer sites and a Retailer master plan for Company sites 10. Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation 11. Actively sell Shell Cards with a view to secure and retain volume for longer term. 12. Ensuring that the Retailer Trains and Develops their staff, and understands the importance of People in delivering the Customer Commitment