• Communicated with 10 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement. • Create a comprehensive instructional manual for corporate accounting system, now regularly consulted by team members and used in training new hires.• Manage high volume of billing, performing regular and recurring duties simultaneously with no supervision.• Work closely with customer to resolve any billing disputes by analyzing and researching discrepancies while properly computing revised charges. • Regularly reconcile employee payroll hours with work order hours and costs for work performed for both private and government contracts.• Handle invoicing of multiple airline accounts, including regulatory compliance with all federal and state laws. • Utilize a thorough understanding of billing procedures and systems when collecting all required supporting documentation, analyzing information, and reporting results of research for weekly, bi-weekly, and monthly billing.• Resolve issues with station managers associated with labor utilization.

TOPLINE BANNERS & AUTO BANNER DEPOT | LOS ANGELES, CA | 2015 – PRESENT Managing Director• Consistenly provided stellar outcomes and continued business growth while handling graphic design duties, customer service, accounting, marketing, purchasing and bookkeeping.• Realized $200K+ in sales via the expert utilization of eCommerce platforms and local business efforts. • Head comprehensive advertising through online advertisements, flyers, and business cards, using industry best practices to overcome complex challenges and promote operational excellence; used various eCommerce platforms. • Create/design unique, engaging banners which directly match customer requirements.• Guarantee flawless execution of the manufacturing process as well as optimizing business transactions.

• Provide comprehensive support to patrons across departmental resources, including being familiar with and sharing wide array of information of archival materials in our collections, department tours, and class teaching. • Streamlined handling of inventory of supplies. • Expand professional expertise at every opportunity with a variety of software platforms to review & edit material, schedule appointments, aid classes/events/conferences.• Worked as the primary liaison in coordinating with donors; efficiently inventory donations.• Improved methods to train new hires across all scanning equipment and image editing software.• Create and input metadata while coordinating with a team of 4 other library staff.• Work with Interlibrary Loan staff in responding to ILL requests for Special Collections materials.• Organize archival collections while strictly adhering to organizational policies and procedures.

• Maintained customer billing for service contracts, and ensured a highly organized workplace at all times• Analyzed and billed for various products and services, showcasing capacity to handle intricate issues and manage large amounts of information with no negative impact on quality or deadlines. • Assessed multiple customer contracts/amendments daily to produce the best possible service. • Regularly reviewed various state account budgets and generated clear, actionable reporting. • Analyzed customer service demand for various machines on contract to ensure budget compliance, with efforts cited as essential to the continued growth of a company generating $700B in annual revenue.• Explained billing processes and issues as a trusted resource for clients and employees. • Set up new master contracts while constantly improving understanding of relevant systems.• Resolved contract issues to retain a $150K contract. • Trained various staff members on use of the company accounting system after update from a previous system.

Answered customer inquiries about products and processed sales orders, both of which required a solid understanding of the products and product codes. Coordinated shipments of products with various customers and freight companies to ensure timely delivery. Collected on past due customer accounts and managed the accounts receivable department. Assisted in the purchasing of raw materials. • Procured and provided accurate information on bills of lading.• Arranged for the best deals with the freight companies to ship products in a timely manner.• Coordinated with shipping department to ensure efficient shipment of products.