Seth Bishop Email & Phone Number

Fairfax, Virginia, United States

Norfolk, Virginia, United States

• Perform periodic review of security measures to provide adherence to security compliance standards
• Create and manage company-wide monthly IT cyber security awareness training materials
• Transitioned on-prem hardware to AWS EC2 instances and other AWS technologies, resulting in IT budget reductions
• Research and recommend software and hardware enhancement purchases to ensure favorable budget balancing
• Achieved first SOC2 Type I compliance audit in company’s 30-year history
• Developed new processes to monitor and maintain workstation security posture

Norfolk, Virginia

• Served as Tier-1 point of escalation for software and hardware related issues, supporting a 30+ user base
• Build and maintain IT infrastructure to limit or prevent impact on productivity
• Maintained IT processes and procedures documentation; creating missing documentation and diagrams where needed
• Managed Domain, SSL certificates, Software, and Support renewals
• Administration of Active Directory, Exchange, VMWare, DNS, DHCP, GPO, and AWS
• Maintained, monitored, and secured LAN, WAN, and WLAN systems (Firewall technologies)

Norfolk, Virginia Area

• Support PL/SQL code for several web applications in an Oracle database environment
• Design, test, and maintain code that adheres to business rules and software specification documents created by customer
• Maintain code integrity for over 200 tables and 50 packages that span several schemas
• Work closely with analysts, system testers, and front end developers to create incremental script and patch executions
• Troubleshoot and resolve code defects covering triggers, loops, cursors, ifs, functions, procedures, jobs and business rules
• Create SQL queries to resolve and update production data inconsistencies noted by customer

Newport News Virginia

• Answered telephone and returned calls in a professional manner
• Performed computer and laptop troubleshooting over the phone and in person to students and staff
• Managed and escalated customer software and hardware trouble requests into the LANDesk ticketing system
• Provided software and networking support to students and faculty to ensure daily operations
• Imaged and installed new computers, workstations, and peripherals using the LANDesk control panel
• Created knowledge base articles and verified accuracy of current articles

Richmond, Virginia Area

• Provided computer and software support for Windows operating systems to multiple nationwide companies
• Managed and escalated client's support requests in the AutoTask and Footprints ticketing system
• Troubleshot and solved various computer related issues through phone and remote control software
• Maintained customer user privileges and account details using Active Directory
• Supported customer's daily operations by servicing MS Exchange and Citrix software
• Learned to multitask, balance a heavy work load, and independently seek out solutions

Goochland Virginia

• Performed computer troubleshooting and diagnosis over the phone, internet, and in person for Windows operating systems
• Resolved customer's requests through installing and upgrading faulty hardware, removing viruses, and optimizing slow systems
• Built customized desktop computers to customer specifications
• Created invoices and handled client billing in cash, check, and credit card
• Saw significant advancement in problem solving, written and oral skills, and confidence in working alone