Seth Bruner

Seth Bruner Email and Phone Number

QA Engineer and Product Owner @ Paradigm
Miami, FL, US
Seth Bruner's Location
Miami, Florida, United States, United States
About Seth Bruner

Experienced Customer Success Manager & leader, I've built out the entire Customer Success function and helped the entire organization go through the change management of leading through customer experience. I find success when I'm able to jump in and help others get to work.

Seth Bruner's Current Company Details
Paradigm

Paradigm

View
QA Engineer and Product Owner
Miami, FL, US
Website:
joinparadigm.com
Employees:
90
Seth Bruner Work Experience Details
  • Paradigm
    Qa Engineer And Product Owner
    Paradigm
    Miami, Fl, Us
  • Paradigm
    Qa Engineer
    Paradigm Jan 2020 - Present
    New York, New York, Us
    Worked in a hybrid role assisting the Product and Engineering teams. Worked on resolving technical debt by grooming the backlog and escalating priority issues, and building out test cases for in-sprint QA as well as regression testing.
  • Practicepanther Law Practice Management Software
    Sr. Csm
    Practicepanther Law Practice Management Software Jan 2017 - Dec 2020
    Miami, Florida, Us
    As one of the first hires, my main focus was to build out the entire Customer Support team and convert our training team into CSM's. I accomplished this by establishing the process of how we measure and report churn, creating procedures, and leading the newly formed teams. This culminated in a successful acquisition and investment in 2020 by a strategic equity firm, which has spurred additional business and product growth. Notable achievements in this role was a +10% reduction in logo and revenue churn, leading to a net ARR retention rate of over 110%.

Seth Bruner Skills

Project Management Software Quality Assurance Microsoft Excel Html5 Css Javascript Leadership Customer Service Operations Management Business Strategy Customer Satisfaction Time Management Leadership Management Executive Leadership Github Software As A Service

Seth Bruner Education Details

  • Trailhead By Salesforce
    Trailhead By Salesforce

Frequently Asked Questions about Seth Bruner

What company does Seth Bruner work for?

Seth Bruner works for Paradigm

What is Seth Bruner's role at the current company?

Seth Bruner's current role is QA Engineer and Product Owner.

What schools did Seth Bruner attend?

Seth Bruner attended Trailhead By Salesforce.

What skills is Seth Bruner known for?

Seth Bruner has skills like Project Management, Software Quality Assurance, Microsoft Excel, Html5, Css, Javascript, Leadership, Customer Service, Operations Management, Business Strategy, Customer Satisfaction, Time Management.

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