NICE is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.Responsibilities include: • Maintain consistent achievement of monthly quotas using NICE sales methodologies• Identifying sales opportunities through direct prospecting, lead follow up and networking.• Maintaining active engagement with new and existing leads through creative follow-up communications designed to increase customer interest.• Developing and maintaining a high level of knowledge about Evolve WFM.• Developing and maintaining an understanding for assigned territory, marketplace, competitive offerings and other business issues relevant to achieving sales goals.• Documenting all sales activities in Salesforce and personal pipeline for accurate forecasting.• Providing Sales Management with forecasts and reports on sales activities and projects as requested in a timely fashion.

Selling digital media advertising space on association buyers guides and direct e-newsletters, websites, and targeted campaigns.Prospected new leads in relevant industries.Lead management and sales CRM.

Field Solutions LLC- Technical Resource Coordinator/Field Technician• Assist Delivery Service Managers with day-to-day operations working with multiple clients simultaneously.• Contact registered IT professionals to complete work orders across the United States on a per work order basis.• Utilizing company database, negotiate and outsource work orders to the right candidates depending on experience, location, and labor rates.Insight- Contracted Consultant/Traveling Lead• Assisted with hardware refresh for conversions of WaMu bank locations switching to Chase bank locations.• Worked Help Desk in call center environment working with Eagle, Peregrine, handling calls from technicians in the field converting WaMu bank locations into Chase banks.• Performed as Lead supervising branch activities during conversion and hardware refreshes.Barbeau Enterprises- Field Technician• Completed IT install projects assigned in DFW and Austin, TX

• Developed proposal drawings for national projects using Autocad.• Created, edited, and maintained product literature using Adobe Acrobat Professional. Projects included estimating and marketing manuals, installation instructions, and other technical documentation.• Created PowerPoint presentations on industry concepts.• Trained National Drafting, office personnel, and field/shop employees on products and applications.• Created training program demonstrating how to read and navigate shop drawings and architectural drawings, specifications, and other contract documents.• Trained office personnel on estimating, installation, and navigation of product manuals and internet ordering from leading manufacturers.

• Developed training program for internal and external customers concentrating on product knowledge, selling skills, time management, and communications.• Conducted price comparisons between new products and similar products of competitors.• Assisted engineering in the development of new products and corresponding installation instructions.• Worked with PowerPoint, Excel¸ Word, Autocad, and other computer applications to support sales force.

• Conducted training programs for company employees and customers focusing on product knowledge, pricing, selling skills, time management, and communication. • Trained employees to read and understand blueprints, shop drawings, and specifications.• Conducted online training programs using WebEx software.• Coordinated travel and school set-up for employees and customers.• Created new product presentations using PowerPoint.• Maintained and updated product manuals and video library.• Assisted engineering in developing and testing new products.• Assisted sales force in promoting products to the architectural community.• Traveled extensively throughout North America

Used computer-aided design to produce Architectural Aluminum Products focusing on efficiencies and accuracy.Acted as liaison between Production and Customer Service.Assumed role of Software Coordinator in January, 2000, using Softtech software.Conducted training to other technicians and new employees.