Our company formerly AXA Advisors, is now Equitable Advisors, LLC (Equitable Financial Advisors in MI & TN)

Serviced Fidelity customers and their brokerage accounts over the phone with technical support, trading questions, and money movement. Maintained performing metrics in calls per hour, client satisfaction, and schedule efficiency.Collaborated across business units for complex problem resolution and strived to deliver the optimal customer experience.Obtained FINRA Series 7 and 63 licenses.

Edited books and researched for scholarly publications under auspices of Major Professor. Supported course development and administration, responding to the dynamic needs of 50 students.

Led campus travel band by arranging music, leading weekly rehearsals, and coordinating with venues for monthly performances.

Engineered set-ups for contemporary worship and travel bands, monitored weekly classes, and mixed sound for live performances. Familiarized with Behringer X32 and its auxiliaries, such as P16 in-ear monitors.

Taught acoustic guitar, electric guitar, bass, and drums to high-school age students. Volunteered time for group instruction as well.

Designed annual week-long summer training camp for 100 NC student worship leaders. Created comprehensive survey to assess worship & music needs of 4,300 NC Baptist churches. Developed training and technology skills under mentorship of senior worship consultant.

Reduced bookkeeping backlog in cooperation with Business Administrator. Processed accounts payable and submitted claims for sales tax reimbursement.

Edited content for online journal of statistics lesson plans from American Statistical Association. Analyzed user data for Massive Open Online Course (MOOC) for Teaching Statistics.