Seth Ely Email & Phone Number

Grand Junction, Colorado, United States

• Deliver a high level of customer service to citizens experiencing sewer emergencies, ensuring tickets within Report a Concern are tracked and closed out in a timely manner.• Facilitate trainings over all financial systems and provide technical assistance for colleagues with varied technical issues.• Succeeded Safety Coordinator in developing and conducting all safety trainings for the department.• Redesigned departmental website, applying previous expertise in web development to build a fresh design and layout from the ground up.• Aided former Safety Coordinator in implementing the Velocity chemical management online database, personally designing and teaching all system training for supervisors and employees across multiple departments and troubleshooting technical issues for the system. Continue to be the lead contact for Velocity system training and troubleshooting within the City organization.

Denton

• Supervised a team of student workers and one full-time employee. Continuously trained testing center team on dynamically evolving policies and procedures, as well as security compliance for a myriad of test delivery software packages.• Managed testing center operations including troubleshooting hardware, software and network technical issues in real time, emphasizing competency for team members in quickly resolving common issues.• Coordinated with IT to introduce Pearson Vue in the testing center, ensuring security compliance within the organizational network and providing over 300 additional professional and academic exam packages available to University students and community members.• Transitioned all Texas Success Initiative testing to be proctored remotely through Zoom and trained staff in technical troubleshooting as well as best security practices. Increased net revenue by 3% during COVID when revenue was projected to fall significantly.

Denton, Texas

• Founded the school music program, building curriculum and teaching secondary music classes to provide students with a robust catalogue of music and fine arts opportunities.• Taught sections of Geometry and secondary math study hall, mentoring students in math content ranging from Pre-Algebra to AP Calculus and Statistics.• Sustained daily school operations including audio/visual technical support for all assemblies, meetings, and events.

Bachelor Of Science - Bs, Applied Computer Science

Bachelor Of Music - Bm, Jazz Studies Performance

Graduated Summa Cum Laude