As a Director, State Management I was responsible for leading a team to develop and implement state strategies that will meet member needs and achieve our member, product and financial objectives for the states of Colorado, Idaho, Montana and Wyoming.

As a Product Management Director within USAA Product Management, I was responsible for planning, monitoring and reporting on business results with a primary focus on meeting member needs and achieving our member, product and financial objectives for the states of Colorado, Minnesota and New Mexico.

Responsible for measuring and evaluating countrywide and state-level underwriting performance focusing on the operation of underwriting programs that maximize competiveness, rating accuracy and positive member experiences.

As a P&C Staff Underwriter within Property and Casualty Underwriting, I led complex underwriting risk assessment and research for assigned lines of business to identify solutions and/or necessary changes to underwriting guidelines, programs, and processes to achieve enterprise priorities while maintaining compliance with state regulations.Responsibility also included evaluating and managing vendor products that were utilized in underwriting programs and/or processes.

As a P&C Product Analyst within Property and Casualty insurance, I was responsible for identifying and implementing product and process improvements which would improve product value, member experience, employee productivity and financial results.

Served as front line file Underwriter providing underwriting risk assessment for acceptability of the most complex individual files and/or risk segments for all P&C lines of business within established guidelines and limits of authority.Applied advanced knowledge of contract coverages and underwriting programs, guidelines, and processes. Provided insight to management on issues. Served as a resource to team members on escalated issues of an unusual nature.Provided coaching, training, and mentoring to ensure quality decisions/compliance and provided appropriate feedback.