• Post Deployment support analyst for NCR Back Office and Vivonet (Infor) Point of Sale.• Maintain support email box for NCR Back Office system supporting end user from a functionality and ongoing training perspective. • Preformed user acceptance testing on new version releases and provided feedback to project team and outside vendors.• Maintain consistent contact with outside systems vendors for support issues and ongoing development. • Facilitated escalations and coordinated… Show more • Post Deployment support analyst for NCR Back Office and Vivonet (Infor) Point of Sale.• Maintain support email box for NCR Back Office system supporting end user from a functionality and ongoing training perspective. • Preformed user acceptance testing on new version releases and provided feedback to project team and outside vendors.• Maintain consistent contact with outside systems vendors for support issues and ongoing development. • Facilitated escalations and coordinated resources from end user to support. Show less

• Successfully implemented and led the go live of a Hotel style Room Service Program and Healthtouch POS Software at a 909 bed Academic medical center.• Train Regional hospitals on Healthtouch POS and EFY systems. • Lead Customer Service Training for Vidant Patient Services Team Members. • Implemented Service Depot patient rounding survey tool and Sodexo ambassador program at Vidant Medical Center. • Department representative on multiple Hospital committees and performance… Show more • Successfully implemented and led the go live of a Hotel style Room Service Program and Healthtouch POS Software at a 909 bed Academic medical center.• Train Regional hospitals on Healthtouch POS and EFY systems. • Lead Customer Service Training for Vidant Patient Services Team Members. • Implemented Service Depot patient rounding survey tool and Sodexo ambassador program at Vidant Medical Center. • Department representative on multiple Hospital committees and performance improvement groups. • Reduced overall labor in the Food Service Call Center by over 25% while increasing Patient Satisfaction Scores.• Recruiter and hiring manager for customer service team members.• Primary system administrator, programmer, and Trainer for Sodexo’s HealthTouch POS software at the Vidant Health System.• Led, encouraged, and trained customer service call center team members Show less

• Bench Manager for southeastern Sodexo accounts• Member of the account opening management team for the Erlanger Health System• Successfully led the contract transition at Erlanger North Hospital • Executed a Large Job Fair and interviewed potential applicants for open positions at Erlanger health system. • Oversaw the implantation and training of HealthTouch POS and the Expressly For You meal program at three Vidant Health Regional Hospitals.