Provide direct in-person and remote assistance to users, resolving issues promptly using a ticket system while also addressing random issues that arise.Troubleshoot and resolve hardware and software issues in an organized and timely manner, ensuring minimal disruption to user productivity.Assist in managing workstations within the organization's office environment, including:Replacing old or faulty hardware such as laptops, docking stations, monitors, printers, keyboards, and mice.Downloading and configuring relevant software based on user roles, and installing new programs as needed.Image and set up new laptops. Ensure a seamless transition by backing up user files and verifying proper hardware and software configurations for the user role.Successfully replaced up to 60 computers during the annual yearly refresh, the new hardware caused an improvement in performance and efficiency.

Collaborated with the IT Network and System Administration team to handle day-to-day tasks.Provided hardware support for office equipment, including setting up and troubleshooting monitors, printers, PCs, laptops, and laptop docking stations.Supported software needs by configuring monitors, mapping print devices, and downloading software.Assisted in network infrastructure support, including RJ-45 cabling to network closets, termination on both ends, cable connectivity testing, and preparation of routers and switches for linking to the main network.Expansion projects added up to 50 new endpoints and linked them to the network.