Seth Goodenough Email & Phone Number

Denver, Co, Us

Centennial, Colorado, United States

I leveraged my CompTIA certifications to provide high-level technical support for player tracking system installations and upgrades, exceeding project timelines by 10%. Managed a portfolio of 500+ asset cabinets, ensuring compliance and optimizing efficiency through improved processes. Identified opportunities for customer training and delivered on-site sessions, resulting in a 25% decrease in support tickets across Colorado and Wyoming.

Golden, Colorado

I provide professional support for slot machines, player tracking systems and sports betting equipment in the field. This is accomplished with frequent machine and player tracking installations while providing hardware and software diagnostics as needed. Calls are tracked by our ticketing system SAP for down equipment at my customer locations. My coverage areas are Black Hawk, Cripple Creek, The 4 Corners, All of Wyoming. Some of these repairs can be accomplished over the phone with my customers but it usually involves being onsite with the complexity of the newer equipment that I provide support for.

Denver, Colorado

While working at Bibbeo I helped develop better SOP’s for refurbishment of the smart time delay safes. This increased the number of repaired units by 40% weekly. I accomplished this from my prior technician and Autobody experience.

Black Hawk, Colorado, United States

I performed quarterly audits on 1500+ slot machines, this kept our compliance rate from state audits to 97% during my total time with the company. This usually involved database verification of each cabinet on the floors to check that they all have the proper documentation to stay compliant with the state of Colorado Gaming Division. These audit cycles often helped with the software regulation part of my role to ensure we always had the latest and current approved versions on our floors to maintain machine uptime.

United States

As a slot technician my role mainly dealt with keeping as many of the machines on the floor always running. This involved advanced troubleshooting of failed components in a variety of slot machine manufactures that we had on the floor. I did as much board level pcb repair as I could on the failed components to help keep costs down.