Seth Holliday Email & Phone Number

South San Francisco, CA, US

• Founded this independent consulting practice supporting small and mid-sized businesses with systems engineering, IT strategy, strategic roadmapping, cybersecurity, business continuity planning, data protection, IT.
• System Administration: Contracted by a mid-size non-profit client to provide support and optimization for the organization’s Workday system administrator. Built and implemented a roadmap to optimize Workday and coached.
• Cybersecurity: Hired by a client to respond to a potential security breach, overhauling access controls, instituting a holistic security strategy, and setting up full cloud-based system/network backups using Carbonite.
• Training & Support: Provided training and coaching to numerous businesses on cybersecurity, access controls, business continuity planning, systems engineering, systems administration, and other topics to enable safe.
• IT Consulting: Directly advised senior leaders from client organizations on IT roadmapping to empower these businesses to scale effectively. Played a key role in positioning C-Suite leaders to advance their.
• Professional Development: Currently in process of securing certifications in Security+ as well as upskilling in Python and MS Azure Fundamentals to bolster knowledgebase and expand the breadth and quality of consulting.

Palo Alto, CA, US

• Recruited to the startup commuter plane developer to take on accountability for systems administration, setting up and managing IT systems to enable digital operations. Also coordinated all software, hardware, and.
• Infrastructure Project Management: Managed a wide array of infrastructure and engineering projects, overseeing the upgrade of legacy servers in the onsite lab to integrate larger drives and memory, enhancing the.
• End User Account Management: Administered end-user accounts across multiple platforms including Okta SSO, GSuite, Active Directory, BetterCloud, Namely, and Office 365, improving system accessibility and user experience.
• Security and Training Initiatives: Led new hire orientation and ongoing security training, educating employees on basic security practices, threats, and company policies. Certified as a BetterCloud Admin to enhance.
• Technical Support Excellence: Supported internal clients by provisioning, deploying, and maintaining computer systems, as well as troubleshooting hardware, software, and network issues across a multi-platform.
• User Account & Access Management: Created and managed 100s of user accounts and monitored/managed access privileges, ensuring secure and efficient access to corporate systems and data while mitigating any cybersecurity.

Palo Alto, California, US

• Hired by the marketing analytics tech solution provider in this Systems Engineer role to optimize internal tech operations.
• Process Streamlining: Reduced time required to onboard new employees from 4+ hours to 30 minutes (saving 150+ administrative labor hours/month) via the integration of automated solutions including BetterCloud (account.
• Remote Support Coordination: Decreased cost/time resource requirements for technical troubleshooting (as well reduction of downtime) via the integration of ConnectWise, allowing for real-time remote support from user’s.
• Help Desk Management: Efficiently resolved a daily queue of tickets submitted by employees using Halp, enhancing user satisfaction and operational efficiency.
• Cybersecurity: Worked with the Cybersecurity Team, reviewing external client credentials, ensuring SOX compliance, and connecting with teams to facilitate continuous improvement and risk reduction in security.
• System Enhancements: Configured G-Suite and OneLogin, streamlining access and bolstering security across corporate applications.

San Mateo, CA, US

This position was transferred to Branch Metrics.

• Hired to lead the implementation and enhancement of corporate security measures, managed network security, develop security training programs, and maintain critical IT infrastructure to support secure and efficient.
• SSO and MFA Enhancements: Led the assessment and implementation of a corporate Single Sign-On system and supported the rollout of Multi-Factor Authentication, significantly enhancing access management and system.
• Security Training: Monitored security systems to pre-emptively address incidents, developed and delivered engaging bi-weekly security training sessions, and established group policies to standardize security.
• Network and Infrastructure Management: Managed network settings for lab operations and meticulously set up network hardware and servers in onsite labs to support critical IT functions and development activities.
• Advanced System Support: Provided advanced tier II technical support across multiple platforms and implemented a secure corporate-wide VPN, ensuring protected remote access and data integrity.

• Managed and optimized technical infrastructure across 5 US offices, provided advanced technical support to over 500 users globally, and implemented a company-wide Veritas backup system.
• Led security assessments, set up office infrastructure, trained support staff, and managed a significant inventory of IT assets, ensuring data security, compliance, and operational efficiency.
• Designed, maintained, and optimized technical infrastructure, provided escalated technical support, conducted purchasing, managed inventory, and oversaw network security for 5 offices of a financial solutions company.
• Provided remote and on-site escalated tier II and tier III support for over 500 users across three continents, troubleshot and resolved over 50 tickets and issues per month.
• Managed a $100K inventory of devices, laptops, and accessories. ordering, entering into inventory via our ticketing system, and assigning to users.

Osaka, JP

• Managed network infrastructure for Capcom's online gaming communities, supported user engagement on video game forums, and enhanced server capabilities through strategic upgrades and new installations.
• Led server relocations to minimize downtime, bolstered security with key-based authentication, implemented a VPN for secure remote access, and maintained dynamic DNS for network flexibility.

Internal service and system administration.

Oakland, California, US

• Led a Help Desk team, resolving daily support tickets and progressing to Corporate IT Administrator.
• Managed IT procurement and maintained inventory through effective vendor relationships and tracking applications.
• Oversaw server updates, led a major laptop upgrade project, and performed system refreshes and imaging.

Hs

Culinary Certificate

Hs Diploma