Seth Irving Email & Phone Number

Lenexa, Kansas

• Senior Account Specialist June 2019- Present
• Provided resolution for escalated Customer Service calls and requests when necessary
• Coached customer service representatives on the navigation of business software, and providing stellar customer service
• Ensured quality compliance by overseeing tasks and providing feed back to customer service representatives
• Monitored, logged, and resolved customer complaints for escalated cases
• Ensured compliance of UDAP, FCCPA and other… Show more Senior Account Specialist June 2019- Present

Lenexa, KS

• Collaborated with Operation Team and Training Team in developing a training class to improve the customer experience among customer care associates
• Created a training class designed to deescalate high tension phone calls from irate or disgruntle customers, educate associates on personal energy proficiency, and control call flow.
• Answered inquiries by clarifying desired information, researching, locating, and providing information.
• Assisted customers in navigating online… Show more
• Assisted customers in navigating online applications and software
• Retained customers by promoting store brands and benefits package

Kansas City, Missouri Area

• Assisted the pastor in religious services and daily operations of the organization
• Developed curriculum and taught weekly children’s church for up to 10 children through public speaking and group activities
• Gathered data on the needs, interests and perspectives of youth to develop relevant programs
• Awesome at communicating and relating to young people and their parents

Kansas City, Missouri Area

• Managed a team of ten people and kept team on pace in a high demand fast pace environment
• Cut costs and boosted inventory accuracy through tire sales analysis and record keeping database
• Carefully inspected tire quality to ensure the product meets high quality standards using depth- gage system
• Spear headed internet marketing campaign for online tire sales (Craigslist, offer up, eBay, let go)
• Planed and facilitated daily staff schedule to ensure proper coverage during… Show more
• Planed and facilitated daily staff schedule to ensure proper coverage during daily and weekly peak hours

Overland Park, KS

• Managed employee shift operations while making schedule adjustments based on peak hours
• Acted as daily shift leader by providing a high level of customer satisfaction and team support
• Ensured team members prepared menu items correctly and serviced customers in a professional manner
• Cultivated open and clear communication among team leads and upper management
• Organized and hosted catering events
• Developed marketing campaigns, designed flyers, and a system for… Show more