Senior Account Specialist
Current- Senior Account Specialist June 2019- Present
- Provided resolution for escalated Customer Service calls and requests when necessary
- Coached customer service representatives on the navigation of business software, and providing stellar customer service
- Ensured quality compliance by overseeing tasks and providing feed back to customer service representatives
- Monitored, logged, and resolved customer complaints for escalated cases
- Ensured compliance of UDAP, FCCPA and other… Show more Senior Account Specialist June 2019- Present