Digital Experience Delivery Manager
Current
Nov 2022 - Present
AeroLeads people directory · profile
Seth Jack Email & Phone Number
Digital Experience Delivery Manager
at
MYOB
1 work email found
@nbnco.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Digital Experience Delivery Manager
Location
Williamstown, Victoria, Australia
Company size
Who is Seth Jack? Overview
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Quick answer
Seth Jack is listed as Digital Experience Delivery Manager at MYOB, a company with 2693 employees, based in Williamstown, Victoria, Australia. AeroLeads shows a work email signal at nbnco.com.au and a matched LinkedIn profile for Seth Jack.
Seth Jack previously worked as Service Delivery Team Lead at Myob and IT Service Operations – Operations Lead at Nbn™ Australia. Seth Jack holds Higher National Diploma, Music Technology, Pass from Newcastle College.
Company email context
Email format at MYOB
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{first}{last}@nbnco.com.au
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AeroLeads found 1 current-domain work email signal for Seth Jack. Compare company email patterns before reaching out.
Profile bio
About Seth Jack
Seth Jack has experience in both operational and strategic facets of IT support in multiple large companies under the auspices of a direct employee and as a third party shared services consultant. In these roles, Seth has developed impressive people leadership and stakeholder management skills whilst familiarising himself with a variety of processes, technologies and methodologies.Seth has excellent client & stakeholder focus and ensures a high level of quality is maintained, through regular reviews and showcases. He is an experienced hiring manager and conducted regular development reviews. Seth has conducted an extensive department restructure and reviewed processes in line with this. He has been the key point of escalation for the IT department and been the focal point of IT operations. He also has solid experience of dealing with 3rd party vendors and partners.Seth commenced his career in IT Support at HMV (UK) where he was responsible for coordinating team members to support 400 desktop users across 250 stores. In this capacity Seth was involved in the introduction of several process innovations which dramatically reduced the volume of calls to the HMV help desk. From HMV, Seth progressed to working for a specialised shared services company, which operated as support for several select WPP advertising agencies. Over 7 years at this company, Seth worked on a number of strategic projects, culminating in the role of Service Delivery manger for Ogilvy & Mather. Since moving to Australia in 2014 he has been employed by NBN Co, initially in an IT business analyst role, and currently in an IT Operations Lead capacity, reviewing and implementing processes, for applications used in the national broadband rollout. Managing AS&M teams, monitoring and reviewing support tickets and requests to ensure SLAs are met and conducting weekly reviews with business stakeholders.Currently Seth is Operations Lead for Oracle Primavera, Schedule Import Manager, Benchmark Estimating and E.L.M.S. (Enterprise Location Management Systems) spanning scheduleing, estimating and location management.
Listed skills include Technical Support, Networking, Social Media, Computer Hardware, and 12 others.
Current workplace
Seth Jack's current company
Company context helps verify the profile and gives searchers a useful next step.
Myob
8 roles
Seth Jack work experience
A career timeline built from the work history available for this profile.
Service Delivery Team Lead
Sep 2021 - Nov 2022
It Service Operations – Operations Lead
IT Operations Lead for Oracle Primavera P6, SIM, Benchmark Estimating and E.L.M.S. Overseeing support teams, incident and problem management alongside software release, change and deployment management. Capacity planning, availability and reliability engineering and user access level reviews.Assisting with the implementations of Agile methodology in IT.
Mar 2017 - Sep 2021
Service & Business Operations Analyst
Part of the IT Planning Systems team, ensuring continued application enhancement and support for Oracle Primavera's suite of applications and Benchmark Estimator. Seth plays a crucial role in the operations team responsible for NBN's key project management and financial estimating applications. Reviewing processes, documentation and ITSM metrics.
Jan 2016 - Mar 2017
It Service Delivery Manager
Seth managed a team of 12 IT Analysts, providing support and assistance to over 1300 end users in a world leading advertising agency in the heart of London.He provided a service which is market leading in telephony, computer hardware, networking and software support. Delivering performance in line with agreed SLAs with 95% call resolution inside targets.
Oct 2011 - Nov 2014
Servicedesk Analyst Team Leader
1st and 2nd line PC and Mac support for 750 end users in a fast paced global advertising agency.Seth ensured his team of 4 support staff delivered performance in line with SLAs and quality standards. Managing support and incident management processes, including case management, escalation procedures and expectation management.Regularly dealing with clients.
Oct 2007 - Nov 2011
It Support Engineer
Seth began his IT career with HMV's IT support servicedesk performing tasks such as call queue monitoring and call resolution, daily scheduled reporting tasks, daily and monthly backups.He was also regularly involved with Thin client, AS400 and EPOS till systems setup.Seth learned vendor management through logging hardware issues with IBM and monthly.
Sep 2003 - Oct 2007
Senior Sales Assistant
Seth worked in the flagship HMV store on London's busy Oxford Street. Gaining valuable skills such as excellent customer service and business skills such as stock management.
Sep 1996 - Sep 2003
Team & coworkers
Colleagues at MYOB
Other employees you can reach at myob.com. View company contacts for 2693 employees →
JG
James Grundhoefer
Colleague at MyobBirmingham, Alabama, United States, United States
View →
CU
Chris Undefined
Colleague at MyobKellyville, New South Wales, Australia, Australia
View →
MB
Mengping Bao
Colleague at MyobNewington, New South Wales, Australia, Australia
View →
JG
Jonathan Gunnell
Colleague at MyobGreater Brisbane Area, Australia
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RB
Ranjani B.
Colleague at MyobAuckland, Auckland, New Zealand, New Zealand
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SG
Srinivas Gajula
Colleague at MyobHoppers Crossing, Victoria, Australia, Australia
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JR
James Roberts
Colleague at MyobGreater Melbourne Area, Australia
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AB
Aaron Braganza
Colleague at MyobGreater Melbourne Area, Australia
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LL
Lulu La
Colleague at MyobGreater Melbourne Area, Australia
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FS
Fredrica Steppenhaus
Colleague at MyobIreland, Ireland
View →
James Grundhoefer
Colleague at MyobBirmingham, Alabama, United States, United States
View →
CU
Chris Undefined
Colleague at MyobKellyville, New South Wales, Australia, Australia
View →
MB
Mengping Bao
Colleague at MyobNewington, New South Wales, Australia, Australia
View →
JG
Jonathan Gunnell
Colleague at MyobGreater Brisbane Area, Australia
View →
RB
Ranjani B.
Colleague at MyobAuckland, Auckland, New Zealand, New Zealand
View →
SG
Srinivas Gajula
Colleague at MyobHoppers Crossing, Victoria, Australia, Australia
View →
JR
James Roberts
Colleague at MyobGreater Melbourne Area, Australia
View →
AB
Aaron Braganza
Colleague at MyobGreater Melbourne Area, Australia
View →
LL
Lulu La
Colleague at MyobGreater Melbourne Area, Australia
View →
FS
Fredrica Steppenhaus
Colleague at MyobIreland, Ireland
View →
3 education records
Seth Jack education
Higher National Diploma, Music Technology, Pass
Education record
Education record
FAQ
Frequently asked questions about Seth Jack
Quick answers generated from the profile data available on this page.
What company does Seth Jack work for?
Seth Jack works for MYOB.
What is Seth Jack's role at MYOB?
Seth Jack is listed as Digital Experience Delivery Manager at MYOB.
What is Seth Jack's email address?
AeroLeads has found 1 work email signal at @nbnco.com.au for Seth Jack at MYOB.
Where is Seth Jack based?
Seth Jack is based in Williamstown, Victoria, Australia while working with MYOB.
What companies has Seth Jack worked for?
Seth Jack has worked for Myob, Nbn™ Australia, Ogilvy & Mather (Wtms Ltd), Young & Rubicam Group, Wunderman, Rkcr/Yr (W.T.M.S. Ltd), and Hmv Retail Ltd.
Who are Seth Jack's colleagues at MYOB?
Seth Jack's colleagues at MYOB include James Grundhoefer, Chris Undefined, Mengping Bao, Jonathan Gunnell, and Ranjani B..
How can I contact Seth Jack?
You can use AeroLeads to view verified contact signals for Seth Jack at MYOB, including work email, phone, and LinkedIn data when available.
What schools did Seth Jack attend?
Seth Jack holds Higher National Diploma, Music Technology, Pass from Newcastle College.
What skills is Seth Jack known for?
Seth Jack is listed with skills including Technical Support, Networking, Social Media, Computer Hardware, Management, Team Management, Active Directory, and It Management.
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