Seth Jack has experience in both operational and strategic facets of IT support in multiple large companies under the auspices of a direct employee and as a third party shared services consultant. In these roles, Seth has developed impressive people leadership and stakeholder management skills whilst familiarising himself with a variety of processes, technologies and methodologies.Seth has excellent client & stakeholder focus and ensures a high level of quality is maintained, through regular reviews and showcases. He is an experienced hiring manager and conducted regular development reviews. Seth has conducted an extensive department restructure and reviewed processes in line with this. He has been the key point of escalation for the IT department and been the focal point of IT operations. He also has solid experience of dealing with 3rd party vendors and partners.Seth commenced his career in IT Support at HMV (UK) where he was responsible for coordinating team members to support 400 desktop users across 250 stores. In this capacity Seth was involved in the introduction of several process innovations which dramatically reduced the volume of calls to the HMV help desk. From HMV, Seth progressed to working for a specialised shared services company, which operated as support for several select WPP advertising agencies. Over 7 years at this company, Seth worked on a number of strategic projects, culminating in the role of Service Delivery manger for Ogilvy & Mather. Since moving to Australia in 2014 he has been employed by NBN Co, initially in an IT business analyst role, and currently in an IT Operations Lead capacity, reviewing and implementing processes, for applications used in the national broadband rollout. Managing AS&M teams, monitoring and reviewing support tickets and requests to ensure SLAs are met and conducting weekly reviews with business stakeholders.Currently Seth is Operations Lead for Oracle Primavera, Schedule Import Manager, Benchmark Estimating and E.L.M.S. (Enterprise Location Management Systems) spanning scheduleing, estimating and location management.