Seth Mangum Email & Phone Number

Ogden, UT, US

Salt Lake County, Utah, United States

Promoted to L2 technical agent on a new classified account. Part of small management team that focuses on meeting our service level agreements. Specialized in customer relations, training, troubleshooting, reinstalling applications, obtaining access for new hires, and assisting L1 agents with their questions. Recognized in monthly newsletter for.

Greater Salt Lake City Area

Supported AbbVie employees from around the world with technical issues. Efficient at multitasking and maintaining a high first call resolution. Ranked among the top on the team consistently. Recognized by management multiple times for my metrics and overall customer service skills. Was selected to be a part of a small team representing Unisys as part of a.

State Farm

Specialized in auto and homeowners insurance. Was licensed to sale and manage property and casualty insurance. Assisted insureds with setting up insurance policies and answering their questions. Enjoyed educating people on the intricacies of insurance and assisting individuals throughout the claim process. Did a lot of follow up and outbound calls to.

Ogden, UT

Utilized in 3 different stores to train staff and management. Took accurate inventory counts, ordered product, managed dozens of employees, and excelled with constant good numbers. Scored a perfect 100% at their 3 week corporate management training.