Seth Martinez Email & Phone Number

Maple Grove, Minnesota, United States

Minnesota, United States

Mounds View, Minnesota, United States

Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.Configured back office of IT solution Center in Mounds view increasing efficiency, and allowing staff to image more devices per dayResponded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Explained technical information in clear terms to non-technical individuals to promote better understanding.Configured and installed computer systems for other sub-organizations.Resolving issues of 10-25 in person users per day with Hardware, Software, access issuesPatiently walked individuals through basic troubleshooting tasks

Arden Hills, Minnesota, United States

Contract via Randstad USAAdvised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment. Performed software installations and OS upgrades to support layered software packages.Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.Created and administered profiles and accounts, also maintaining systems documentation.Implemented standard software and hardware to promote server data integrity.Install and configure MDM so users can work more comfortably in a Remote environment.Provide VPN, and RSA Token Support to remote employeesBroke down and evaluated user problems, using test scripts, personal expertise and probing questions.Took up to 40 support calls per day

Plymouth, Minnesota, United States

Providing basic end-user troubleshooting and desktop support on Windows, and Mac systems. Identified and solved technical issues with a variety of diagnostic tools. Resolved customer issues in a clear, courteous and straightforward manner. Followed up with clients to ensure optimal customer satisfaction.

Brooklyn Park, Mn

-Support IT Director with daily operational functions.-Orchestrate integration and communication of software upgrades.-Consistently meet deadlines and requirements for all production work orders.-Supervise and provided direction for six technical direct reports regarding network activities.-Design and implemented new server standards for core business services.-Align office departments and increased inter-department communication and data sharing.-Manage firewall, network monitoring and server monitoring both on- and off-site.

Maple Grove, Mn

Tasks and Responsibilities:Diagnose, troubleshoot and repair devicesProvide recommendations for problem resolutionExplain complex technical issues to customers in a non-technical, simple to understand mannerProvide repair and replacement estimates to customersEnsure that all repairs meet or exceed uBreakiFix quality standardsGreet customers in a friendly manner and maintain a positive work environmentAnswer phone calls to the store with a professional, courteous and friendly demeanorEnsure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectationsKeep track of all devices and inventory while safeguarding all store stockUtilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repairMaintain the cleanliness and professional appearance of the store

Maple Grove, Mn

Performing immediate test to buy, and diagnostics based on clients needs.Refurbishing gently used devices in preparation for resale.Providing exceptional and personal customer service.Installing both hardware and software.Providing easily understood client education.

-Resolved virus and malware issues with a 85% success rate.-Resolved 10-15 technical support inquiries per day.-Set up and configured hardware and software on company equipment.-Maintained accurate hardware and software inventories.-Restored data, operating systems, files, documents and drivers.-Built and repaired Dell, HP and Toshiba computers.-Trained both internal and off-site users in repairing and resolving recurring issues.-Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.-Installed system software, including Windows, Microsoft Office 2010 & Anti-Virus programs.-Repaired and replaced hardware, including Motherboards, RAM, & Processors(both AMD and Intel).