Seth Massmann Email & Phone Number

King Of Prussia, Pennsylvania, United States

• Collaborates closely with business stakeholders to gather and outline requirements foroperational systems and applications, while also developing and maintaining test cases at thebusiness level for utilization in system validation and user acceptance testing endeavors.• Submits proposals for system improvements and communicates effectively with the ITdepartment to ensure the accurate definition and prioritization of system requirements.• Engages in collaborative efforts with Production, IT, Marketing, and Go-To-Market (GTM) teamsduring the definition of requirements and throughout system validation and testing activities withina User Acceptance Testing (UAT) environment.• Offers clarification on requirements and provides constructive testing feedback to IT Developmentand Quality Assurance teams.• Performs post-release validations to ensure system enhancements function as expected.• Delivers post-deployment assistance and support for operational systems.• Offers support for performance product-related issues.• Collaborates with Process engineers to craft user journeys and system flows for new productsand enhancements.

King Of Prussia, Pa

• Lead monthly design reviews & information sessions for the Website Escalations team. Madeassociates aware of current design trends, updates to company policy regarding process/platformchanges, & answered questions from the team.• Performed quality assurance checks on the work submitted by artists & copywriters in theEscalations Department. This included checks for design aesthetic, functionality, & adherence tothe rules/guidelines/best practices set forth by the company. I then provided this feedback to theartists for corrections.• Created a streamlined QA rubric that covered all the major design & technical aspects of buildinga Hibu website & established a scoring system for team member rankings based on this rubric.This system is still used by management for team feedback & merit-based performancepurposes.• Served as Lead on new product pilots. This included testing the functionality & workflows for newwebsite products.• Built websites & processed website amends for high priority & at-risk clients received fromExecutive Management. This involved conducting phone conferences with clients & sales reps togather information, discuss concerns & implementing their requests in an expedited manner.

King Of Prussia, Pa

• Built & maintained customer websites, in a call center environment, using a proprietary websiteeditor & Adobe software. Duties included daily contact with clients & sales reps, making websiteredesigns & amends in real time, & troubleshooting user issues.• Designed display ads for client’s social media campaigns, including ads for Facebook & GoogleMy Business platforms.• Lead weekly design review sessions for our US, Philippines & India offices. These sessionsserved as a constructive critique & helped bring consistency in design to the company’s webproducts.

Philadelphia, Pa

• designed website for new restaurant “la casa de tu madre”• logo manipulation/color corrections for print materials for existing restaurants

Philadelphia, Pa

• created and maintained promotional materials & menus for philadelphia basedestablishments: ubar, tavern on camac piano bar, tavern restaurant

King Of Prussia, Pa

• Curated new website production team while supervising existing print artist department. Thisinvolved hiring new artists & copywriters when needed, providing training to team members onnew & existing products/processes & maintaining production standards set forth by UpperManagement.• Developed & maintained staff schedules to ensure adequate shift coverage.• Updated payroll within the ADP payroll system. Kept track of employees clocked hours &assigned relevant pay codes dependent on the projects the team worked on.

King Of Prussia, Pa

• worked directly with clients and sales reps to create promotional print concepts .• motivated team to meet production goals while maintaining a high level of creativity• ensured shipping deadlines were met on time or earlier

King Of Prussia, Pa

• designed spec advertisements to be used as sales tools for the yellowbook sales force• designed and modified advertisements for print directories• consistently achieved above average production numbers• became skilled in setting up files for the 4 color offset printing process