Intake Support
December 2017 – May 2020Responsibilities: • Receiving and triaging incoming phone calls • Arranging transport for pending and current patients • Fulfilling limited receptionist duties to cover receptionist absence or receptionist’s lunch• Faxing documents when needed• Generating and updating reports when needed and requested from the company healthcare system• Monitoring and filtering incoming digital faxes• Taking potential referrals over the phone, email, or other medical software from potential patients, physician’s offices, nursing facilities, and hospitals • Keeping a running daily report of all office activities• Keeping a running monthly spreadsheet of patient satisfaction survey calls provided by the nursing staff • Retrieving potential and current patient medical information from different healthcare systems when needed • Completing drug background verification for new potential patients• Entering and editing a patient’s demographics and medical information into the company’s computer system when needed and creating team assignments• Preparing physical patient consents and any additional physical documents for an admission to service when digital forms usally prepared by an admission nurse is unavailable
