Seth Mcdonald Email & Phone Number

Dearborn, Michigan, US

In this role, I managed the digital team's output across multiple disciplines including retail, automotive, utilities, and healthcare with deliverables including (but not limited to) digital consulting, reporting and test and learn strategies.

Collaborated with clients across multiple disciplines providing value through analytics operations and implementation, reporting visualizations, media audience creation, and new business proposals.

Irving, TX, US

Email tech lead - IBM Watson Marketing CloudSiteCore content management - Customer Marketing Content ManagementOnline Reporting Tools - Tableau, Adobe Analytics (Omniture), Silverpop, SASIntegrated Retention Campaigns - SEO/Display ads, Email, A/B Testing

Irving, TX, US

Managed content via Sitecore CMSWorked with online partners to update product informationCreated and enhanced product details on TXU's plans presentation pages to drive better conversion through readability and simplicityGenerated reporting and analysis with online/offline dataEngaged in strategic initiatives with pricing and analytics teamManaged process.

Irving, TX, US

Worked with team to code Residential Datamart, an all-in-one table for Pricing and Analytics team to leverage for reporting needs.Instituted new Web Tag Management tool within the year to increase Analytics and IT groups’ efficiency with adding tags to TXU.com sites.Was primary ad hoc reporting specialist for various groups using Data Warehouses.

Worked with account directors to improve client satisfaction. Audited interface files for customers in order for surveys to be sent on an appropriate schedule. Fielded customer service questions with wide range of inquiries. Translated and/or acquired further information for the developers or direct supervisor to troubleshoot tickets.Managed and.

Answered calls by way of message system from over 4,000 clients nationally. Assist in solving escalated cases by connecting to their computer and resolving the problem with them. After being purchased by a competitor, was chosen as one of ten customer service representatives sub-contracted to support local software until the end of the year. Continued to.

Traveled to accomplish on-site training and instillation duties around Dallas/Ft. Worth, Houston, and around Arkansas. Was given the responsibility of managing up to ten employees while working the online support help-desk. Scheduled, visited, evaluated, and recommended courses of action for 142 clients on their networks and software configurations during.

Advanced from an unpaid intern position during college to a level I technician within 6 months. While working two jobs and going to school, was able to increase knowledge of the software in order to increase employee status. This led to greater responsibility of performing installations and training of new and existing customers. Configured FTP and HTTP.