Leading product operations, scaled operations, effects community management, tools and reporting, user insights, user support, user communication strategy and content labeling, globally.With offices in Los Angeles, New York, London, Warsaw, Singapore, Tokyo, Brazil and Kuala Lumpur.

Lead the user and product operation teams, which are comprised of product operations, tools and reporting and user operations (including support and communications strategy). Scaled team from 1 (me) to +350 and growing.

Worked to build and scale our incentive programs nationally, including building growing and maintaining the new way drivers are paid.

Ran the day-to-day operations for Lyft in the greater New York Metro Area, oversaw a FTE staff of +60, ran a multi-million dollar quarterly budget for engagement, and generally balanced/grew five markets.

First local hire for Lyft in New York City. Built and scaled Lyft’s presence in New York City from one employee to twenty, and +10x rides. Managed and oversee the staff and day-to-day operations, including everything from local passenger promotions to driver growth. Spoke on behalf of Lyft publicly and spread awareness.

Built and maintained analytics on Markit Registry clients in order to inform better business practices. Developed concept and specification for Registry Products, and partnered with engineering team in order to develop final product. Managed multiple Markit auction platforms. Interfaced with international clients in Portuguese.

Spearheaded long-term policy projects and initiatives, such as the E-Hail Pilot Program, which included coordinating with senior management and supervising junior analysts. Led full redesign of Commission website including physical design, pathology and programmatic troubleshooting. Researched and analyzed competing mobile payment technologies and developed a pilot to validate recommendations. Liaised with startups likes Square Inc , an electronic payment service provider, and Uber, a mobile application that connects passengers with for hire vehicles. Led all Commission technology development projects.

Performed research and analysis on Commission related initiatives; managed policy projects on an array of subjects; managed our social media presence. Establish and manage relationships with businesses contracting with the Commission.

Analyzed and reported on the Millennium Development Goals Summary Report. Reported directly to Robert Aisi, Ambassador from Papua New Guinea to the United Nations.

Researched and provided statistical analysis of voter registration in New York State; implemented program to increase elder and minority access to voting.

Conceived and implemented visual and marketing strategy for an internet startup that focused on local nightlife and events for Columbia University students. Led design and programming of website.

Selected and organized photos for inclusion in Patrick McMullan’s book Glamour Girls. Cataloged and digitized nearly 30 years of archived work. Assisted at events.