Seth Moyer Email & Phone Number

Jacksonville, Fl, Us

Miami, Fl, Us

Enhanced on-boarding program for corporate field employees including the integration with the current corporate LMS and performance review platform through a four step skills ranking process, improving the bench planning and career development path for corporate field employees. Created an onboarding process for Franchisees who are new to the franchisor's system, onboarding two new Franchisees to date.

Miami, Fl, Us

Designed and implemented new on-boarding program for corporate field employees in alignment with updated company guidelines, create soft and hard skill training courses (ex. influence and negotiation, communication, profit and loss). Integrated on-boarding program and skill training courses into new learning management system. Developed 33 newly hired field, franchisee facing positions.

Miami, Fl, Us

Facilitated and lea classroom trainings for Above Restaurant Leadership, Restaurant General Managers, Restaurant Assistant Managers, and Shift Managers for 600+ restaurants across ~45 franchisee organizations. Maintained and edited content for three different instructor led training courses. Owned travel and expenses for assigned area including accountability for P&L results.

Miami, Fl, Us

Drove and supported the execution of the global brand training strategy through knowledge gap identification with franchise partners, regions, and brand leadership around the world. Continued on-going development of e-Learning Training and Operations Management Platform, including functionality and content. Generated new/refreshed current Restaurant Manager training content for all business areas: Communication and Leadership, P&L Management, Key Restaurant Systems, Product Execution, Standards Compliance, Workplace Safety, and Guest Satisfaction. Managed the Training fund budget of over $8 Million USD annually.

Miami, Fl, Us

Led the internal brand standards audit program globally, which included executing and troubleshooting opportunities with the regional vendor/brand teams. Calibrated standards audit program with multiple stakeholders including internal field teams, program support team, vendors, and vendor employees. Wrote standards, execution guidebooks, operations manuals, and other operations support material for all global markets. Managed the Training fund budget of over $8 Million USD annually including generating spending policies to ensure funds were allocated fairly and appropriately across the global portfolio. Coached Leadership Development Program participants/interns on brand processes and procedures.

Miami, Fl, Us

Functioned as the operations Subject Matter Expert between franchisee and franchisor for over 24 countries in the Asia-Pacific and Oceania regions. Built effective relationships with franchisees to align efforts across vast geographic areas remotely as needed. Liaised cross-functionally with field teams, supply chain, internal assessment, and finance to ensure compliance and flawless execution of Brandinitiatives to upgrade the Guest Experience. Managed a $1.3 Million USD auditing budget. Implemented a new digital training platform to over 1,800 restaurants in 18 languages. Leveraged brand standards consulting, problem solving methodologies, and strong action planning to meet targets: achieving a 6% improvement in 2017 and 4% improvement in 2018. Ensured financial growth and success for franchisees in the region by providing scalable systems and solutions. Supported Leadership Development Program Participants/Interns through on-boarding and introduction of brand policies and procedures.

Miami, Fl, Us

Partnered with franchisees in an assigned portfolio of 113 restaurants across Utah, Arizona, Wyoming, North Dakota and South Dakota to monitor and improve operations. Leveraged problem-solving methodologies to identify opportunities and provided solutions to drive results. Achieved improvement in key operational metrics: 1 minute and 4 second improvement in Drive-Thru Speed of Service, 7% improvement in Guest Satisfaction, and Top Line Sales growth of 2% against a trend of -4%. Supported new restaurant openings through classroom and hands-on training. Improved franchisee leadership capabilities by building strong relationships and providing training on both soft and hard multi-unit management skills.

Charlotte, North Carolina, Us

Performed client Brand Standards, Food Safety, and Workplace Safety compliance and conformity assessments at various locations throughout the country in accordance with client policies. Identified observed opportunities and recommended improvements to all levels of leadership within the client organization. Consulted with clients to identify solutions to improve operational performance and compliance. Mentored new Specialists through on-boarding and training. Worked within Steritech to improve client experience through implementation of new Guest Experience processes.

Plano, Tx, Us

Built successful teams in five units while achieving company goals for Guest Satisfaction and financial excellence (including management of the Profit and Loss Statement). Full life-cycle support of new Team Members and Managers (including external hires and internal promotions) from hiring to separation. United restaurant teams in over 39 locations with national special project initiatives (Back of House Time/Motion Optimization, New Shift Manager Training Program, and launch of the CityScape Restaurant Concept). Provided feedback and solution options for opportunities to senior leadership of the organization through the Model Market Project.Created and implemented daily forms/reports utilized by restaurants Supported the region through two instances of refranchising

Bachelor Of Arts (B.A.), Psychology

Diploma, Honors