• Led successful Apple Vision Pro launch with highest sales among 140+ team members while maintaining 95%+ NPS rating through personalized customer experience delivery• Enhanced store operations through proactive peer support and product knowledgesharing, recognized for excellence in strategic needs assessment and consultativeselling

• Built and led 40-person customer success division, implementing training programs thatdrove 4.8/5 satisfaction rating across 80,000 orders in 40+ countries•Orchestrated comprehensive customer experience strategies achieving marketleadership and recognition in major publications including Buzzfeed and GoodHousekeeping

• Managed 50-80 daily client interactions with focus on premium technical support andcustomer satisfaction• Established streamlined processes for client onboarding and system integration,ensuring consistent service quality

• Coordinate Tier 1/ Tier 1.5 Support for more than 90+ clients worldwide.• Ticket management in Remedy, Service Now, Service Desk+, Cherwell, and more. • Supported clients using tools and resources available using RDP, Citrix, and Virtualization.

• Tablet support for enumerators signing up electors across Alberta.• Communicating solutions to enumerators problems in a professional and accurate way.• Handling high call volume.

• Achieved top nationwide sales ranking, exceeding daily targets by 150% throughstrategic customer engagement• Set first-day performance record with triple standard quota through consultative sellingtechniques