Championed strategic planning and operations for Exchange Online Protection (EOP) supply chain and Azure infrastructure SaaS. Developed and executed comprehensive program strategies aligned with organizational goals, focusing on procurement, budget administration, and cross-functional collaboration. Managed semester/sprint OKR/KPI ERP goals, including budget negotiation, network and server/hardware design, execution workflow control, cross-group partnership, and customer communications. Established process workflow for engineering software rollout from RTEG signal to live release (GA). Conducted VP-level managerial business reviews, negotiating ongoing goals, and analyzing product functions. Managed $200M yearly budget, forecasting, pricing control of bare metal hardware, Azure cloud resources, yearly COGs, and operational expenses; approved purchase orders and CAPEX requests through corporate finance boards. Converged onto automated network configuration and server infrastructure, resulting in $20M in yearly savings. Enhanced security traffic routing and integrated innovative features across 50 global data centers and 50,000 servers. Orchestrated key SaaS digital security feature products, catering to federal government and international enterprise clients.

Directed the translation of infrastructure architectural designs and service geo-distribution plans into successfully delivered online systems across Microsoft's global presence. Translated stakeholder requirements for new capacity into order planning. Coordinated new requirements with network and deployment engineering for sign off. Managed datacenter space planning and delivery pipeline. Acted as the key contact for technical expertise for stakeholder perspective on all hardware orders. Conceptualized and delivered weekly status reporting to stakeholders with an emphasis on priority deliveries along with clarification on all blockers and risks.

Led all aspects of service delivery for the Microsoft Exchange Hosted Archive service, ensuring availability, performance, reliability, and capacity. Drove and implemented service improvements, incident/service/problem management, and risk avoidance. Built strong relationships with enterprise clients, partner teams, and internal stakeholders. Owned and managed projects in collaboration with stakeholders, outlining scope, goals, deliverables, tracking and communicating milestones and schedules, and providing key reports and updates. Participated in all areas of the service delivery lifecycle to drive operational efficiencies and ensure prompt resolution to technical challenges. Implemented performance and system usage, KPI and SLA, and monitoring performance reports, improving partner visibility. Developed On-Call process and procedures across operational divisions to ensure full and timely service coverage. Established a solid relationship with the Cloud Azure team, resulting in close partnership and service stability. Provided and reviewed detailed Standard Operating Procedures and guides for downstream teams. Effectively identified and communicated risks during daily triage of escalations and projects. Proactively worked with partners to ensure the continuous availability of the service.

Functioned as project management for software application development at start-up "Impakt Athletics". Led creation and management of User Stories and related tasks as well as group scheduling. Provided creative consultation on graphic design, logo creation, and promotional materials.

Established the GMO MSC Tagging Services group globally for the Microsoft RIO tag management and reporting platform, overseeing design, development, and customer prioritization. Led strategic business initiatives, fostering strong relationships with enterprise clients and stakeholders. Managed overall business operations, including strategic planning, service adoption, and business intelligence. Built and maintained key cross-functional relationships, managed new enhancements, and led a virtual team. Provided technical consultancy for campaign strategy with enterprise advertisers, collaborated with development teams on custom CRM and productivity tools, and developed new service offerings based on customer requirements. Presented regular business reviews with enterprise clients and partners and played a vital role in client onboarding and optimization processes.

Managed communication between external publishers and internal teams for the Microsoft Publisher Support Group, ensuring smooth operations. Handled ad delivery incidents across various ad types and assisted publishers with Atlas Media Console and Microsoft PubCenter account management. Conducted quality control testing for major publishers and implemented innovative investigation processes, leading to increased productivity. Restructured AdMarket escalation process with program management, improving efficiency in KPIs.

Served as senior-level support for online advertising and publisher services with Atlas, managing front-end application and advertising campaigns, as well as back-end operations. Utilized extensive knowledge of the Atlas toolset and third-party ad serving and online marketing technologies. Collaborated with development and operations teams to improve processes and communicate operational incidents. Key accomplishments include deep data analysis for campaign optimization and supporting various Atlas product offerings. Led team projects and acted as a liaison to other departments.

Provided technical support in the MSN Emergency Response Global Support team, directed process flow, and resolved mission-critical escalations for Microsoft Premier Business Partners. Responsible for communicating emerging issues, alerts, and product updates of all MSN products to customer support agents worldwide. Managed incident workload, determined root cause analysis, and coordinated effective resolutions with product and operations groups. Key accomplishments include developing and managing global adoption strategies for business partners and collaborating with product management to implement global operations procedures.

Supported all first level systems analysts on mission critical application support issues for billion dollar Boeing projects. Collaborated with product groups and Product Managers for resolution on complex escalations. Key accomplishments include:- Supervised high end projects and drove issues to customer resolution

Internal product support for Microsoft employees with over 300 Internal software tools.

Provided Windows 95/98 operating system setup, usage, and technical issue support nationwide.